Estate Operations & Community Coordinator

Colliers International EMEA; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Colliers International EMEA is seeking a Destination Services & Community Coordinator based at Borough Yards on a 2-year fixed term contract to provide dedicated operational, administrative, and community support to both Destination Services Manager and the part-time Community Manager.

The role ensures smooth, safe, and welcoming day-to-day running of the estate and supports placemaking and event activation.

Qualifications

• Good written and verbal communication with a professional, friendly customer-facing approach.
• Strong problem-solving abilities and a proactive, adaptable mindset for two operational functions.
• Excellent organisational, multitasking, and time-management skills with high attention to detail.
• Knowledge of Health & Safety regulations and estate compliance standards.
• Technical proficiency in MS Office and digital engagement/app platforms.

Responsibilities

• Estate Operations: assist the Destination Services Manager with daily site inspections, building maintenance monitoring, security checks, and safety compliance.
• Contractor Management: act as on-site contact for cleaners, maintenance, security, waste management, and contractors; oversee RAMS, permits, and inductions.
• Health & Safety: help maintain documentation, incident logs, compliance records, and risk assessments.
• Seasonal/Project Delivery: support setup and execution of estate projects, seasonal installations, and maintenance schedules.
• Fire Warden/First Aid: perform duties on-site when required.
• On-site Community Continuity: liaison for community activities when Community Manager is off-site.
• App Administration: manage Borough Yards app content, onboarding, notices, and engagement tracking.
• Event Coordination: assist with logistics, risk assessments, setup, supervision, and teardown for pop-ups and activations.
• Tenant Communications: compile updates, newsletters, notices, and announcements.
• Data Tracking: maintain records for commercialisation, brand activations, and footfall metrics.
• Tenant Forums/Meetings: support scheduling and logistics for forums and occupier meetings.

Skills

Communication skills

Problem-solving

Organisational skills

Health & Safety knowledge

MS Office proficiency

Education

GCSEs or equal education

Tools

MS Office

Job description

Colliers International EMEA is seeking a Destination Services & Community Coordinator based at Borough Yards on a 2-year fixed term contract to provide dedicated operational, administrative, and community support to both Destination Services Manager and the part-time Community Manager.

The role ensures smooth, safe, and welcoming day-to-day running of the estate and supports placemaking and event activation.