Estate Manager

TN United Kingdom; Wembley; On-site; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Estate Manager to oversee a large residential development in Wembley. This role involves managing day-to-day operations, leading a team of concierges, and maintaining high standards of resident satisfaction. The ideal candidate will have at least two years of experience in estate management, excellent communication skills, and a knack for problem-solving. With a focus on fostering strong relationships with tenants and vendors, this position offers a dynamic work environment and a competitive salary. If you're ready to take the next step in your career, this opportunity could be perfect for you.

Benefits

Life Insurance

Qualifications

• 2+ years of experience as an Estate/Building Manager.
• Strong communication and organizational skills.
• Proficient in building management software.

Responsibilities

• Serve as the primary liaison for tenants, ensuring high satisfaction.
• Oversee daily operations and manage a team of eight concierges.
• Maintain relationships with suppliers and manage building amenities.

Skills

Estate Management

Customer Service

Team Management

Communication Skills

Attention to Detail

IT Skills

Problem Solving

Tools

Locale

MRI Qube

Job description

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Dove & Hawk are working with a Residential Property Developer who own and manage a number of high-profile sites in and around London. They are currently in the process of recruiting an experienced Estate Manager for their site based in Wembley, HA9. This development consists of 5 Blocks containing 850+ apartments as well as onsite pool, gym, cinema & cafe. The role will suit someone who has at least 2 years of experience in managing a large development as well as a team of 8 concierges:

Duties/Functions of the Role:

• Serving as the primary customer-facing liaison for tenants, providing responsive, solution-oriented support and maintaining a high standard of resident satisfaction.
• Overseeing the day-to-day on-site operations, ensuring smooth running of the building and addressing operational issues promptly and effectively.
• Maintaining and developing productive relationships with suppliers and contractors, ensuring high service standards are consistently met, and performance is reported in a timely and structured manner.
• Managing a team of eight Concierge staff, including the creation and maintenance of staff rotas, supervision of daily duties, and arranging temporary cover as required to ensure uninterrupted service.
• Overseeing the operation and scheduling of building amenities, including booking systems and app-based management platforms, ensuring user satisfaction and efficiency.
• Managing the building's swimming pool and related facilities, including conducting or coordinating routine chemical testing and ensuring compliance with health and safety standards.
• Utilizing building management software such as Locale and MRI Qube, with the ability to navigate both platforms for communication, reporting, and operational purposes.
• Fostering and maintaining strong working relationships with all stakeholders, including residents, commercial tenants, local vendors, and housing association partners.

Requirements of the role:

• At least 2 years' experience working as an Estate/Building Manager.
• Excellent communication skills (written, verbal & face to face).
• Organised with strong attention to detail.
• Excellent IT skills. Experience using 'Locale' & 'Qube' software would be beneficial.
• A willingness to learn, with an interest in self development.

Salary Budgets: £60-70,000per annum

Required working hours: Monday to Friday 9am-5:30pm

Additional Benefits:

• Life insurance

If you are an experienced Estate/Building Manager looking for your next move; apply immediately or contact Matthew Squirrell at Dove & Hawk, remembering to quote vacancy reference: 11121

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