Estate Manager

PMR; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Estate Manager to lead a dedicated team at a residential site in North West London. This role involves overseeing daily operations, managing budgets, and ensuring compliance with Health & Safety regulations. The ideal candidate will possess excellent communication skills and a proven track record in team management and customer service. Join a dynamic environment where your leadership will make a significant impact on the community and service quality. If you are motivated, resourceful, and ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• Proven experience in managing teams and delivering exceptional customer service.
• Strong understanding of Health and Safety regulations and property law.

Responsibilities

• Conduct daily inspections and manage onsite staff effectively.
• Set service charge budgets and monitor expenditures.

Skills

Team Management

Customer Service

Communication Skills

Problem-Solving

Time Management

Health & Safety Knowledge

IT Skills

Job description

Our client is recruiting for an Estate Manager to lead the team at a Residential site in North West London.

Main duties:

• Daily internal and external inspections of the development.
• Setting the service charge budget.
• Dealing with section 20's.
• Managing and supervising the onsite staff, training new staff.
• Monitoring existing estate service contracts for value and quality.
• Dealing with all correspondence from residents & clients appropriately.
• Building and maintaining working relationships with the leaseholders, developer and managing agent and attending regular meetings as appropriate.
• Monitoring, reviewing, and managing charge expenditures and controlling costs.
• Ensuring all Health & Safety obligations and Duty of Care are met effectively.

Requirements:

• Demonstrable experience of managing people/teams and delivering an exceptional customer service.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Demonstrable ability dealing with problems and challenges effectively.
• Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
• Ability to work under pressure deadlines, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.
• Demonstrable experience with multi schedule budget preparation and management.

You must have a strong solid proven track record within a similar environment, an understanding of building maintenance and residential property law, knowledge of Health & Safety in the workplace and carrying out risk assessments.

The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious, and resourceful.