Estate Administration Apprentice

The Hyde Group; Rochester; Hybrid; GBP 25,000; Full time

Job summary

The Hyde Group is seeking an Estate Administration Apprentice for a fixed-term contract in Rochester. This role involves providing administrative support and customer service to the Estate Services team, managing communications, and assisting with estate management tasks. The ideal candidate will have strong organizational skills, proficiency in Microsoft Office, and a commitment to high-quality service.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career development

Hybrid working options available

Qualifications

• Proficiency in Microsoft Excel and Word.
• Strong communication skills, both written and verbal.
• A proactive mindset and passion for delivering high-quality customer service.

Responsibilities

• Process rent and service charge payments.
• Handle customer complaints and enquiries.
• Prepare correspondence and assist in meetings.

Skills

Communication

Customer Service

Proactivity

Attention to Detail

Tools

Microsoft Excel

Microsoft Word

Job description

Estate Administration Apprentice
Rochester
£24,500
Fixed-Term Contract – 20 months

Hyde is looking for an Estate Administration Apprentice to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As an Estate Administration Apprentice at Hyde, you will provide administrative and customer service support to the Estate Services team, contributing to the smooth running of daily operations. You’ll play an important role in managing customer communications, maintaining accurate records, and supporting estate management functions that directly impact resident satisfaction.

Key Duties:

• Use Excel and other tools to process rent and service charge payments and maintain accurate leaseholder contact data.
• Support the resolution of customer complaints and enquiries, including handling calls and emails.
• Prepare written correspondence and assist with internal meetings, including minute-taking and action tracking.
• Support the team with outstanding payment follow-ups and direct queries to the correct departments.
• Assist with estate management projects and investigations through research and administrative tasks.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Estate Administration Apprentice, we’re seeking someone who can bring:

• Proficiency in Microsoft Excel and Word
• Strong communication skills, both written and verbal
• A proactive mindset and passion for delivering high-quality customer service
• The ability to manage tasks independently and as part of a team, maintaining accuracy and attention to detail

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.