ESF IT Technician

Emmanuel College, Gateshead; Blyth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Blyth is seeking an IT Technician to provide IT support and customer service within their schools. The role involves effective communication with senior management and IT staff, participation in training, and ensuring high-quality service. The ideal candidate will have experience in IT support. The position includes excellent benefits and a commitment to safeguarding children.

Benefits

Defined benefit pension scheme

Employee Assistance Programme

Access to Benefits Hub

Daily lunch allowance

Free parking

Family-friendly policies

Enhanced sick pay

Cycle to work scheme

Funded eye tests for DSE users

Qualifications

• Experience in IT support and customer service
• Strong communication skills with management and students

Responsibilities

• Deliver reliable IT support within schools
• Participate in training and support for IT staff
• Communicate effectively with senior management

Job description

About This Role

The IT Technician is responsible for delivering reliable IT support and customer service functions within their school and other schools within the Foundation, meeting the needs of the agile service. This involves effective communication with senior management, IT staff, and students. The IT Technician will also participate in training and supporting IT staff to ensure high-quality customer service.

The ESF IT Technician will be part of the IT and Digital Services Team and will report to the Network Manager.

This role is based at Bede Academy (North) with support responsibilities at our nearby Primary site.

We have high expectations for our students' growth and development, and all staff serve as important role models in terms of attitude, work ethic, and diligence.

Further information is available in the role outline and person specification.

Benefits

Join us and enjoy working with committed colleagues. The Trust offers the following benefits:

• Defined benefit pension scheme
• Employee Assistance Programme
• Access to our Benefits Hub
• Daily lunch allowance
• Free parking
• Family-friendly policies and practices
• Enhanced sick pay, maternity, and paternity leave (dependent on length of service)
• Cycle to work scheme
• Funded eye tests and glasses for DSE users (subject to T&Cs)

Emmanuel Schools Foundation is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. The position may be subject to an enhanced DBS check, especially if engaged in regulated activity or contact with children. Additionally, as part of the shortlisting process, an online search may be conducted to identify any publicly available incidents or issues relevant to the application process.