Escalator Improver (Heathrow - Day shift)

KONE; England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension

Life assurance

Employee benefits

Job summary

KONE is seeking an Improver to join the Heathrow team. You will assist qualified engineers with maintenance and repair of lifts and escalators, gaining hands-on experience and industry qualifications in a busy airport setting.

This entry-level role emphasizes safety, teamwork, and developing your technical skills through structured training and on-the-job coaching. A proactive attitude and driving license are preferred for progression within a global organisation.

Qualifications

• Part-qualified in engineering; working towards NVQ Level 3 or equivalent.
• Good communication and customer-facing skills are essential.
• Ability to work in a fast-paced airport environment and as part of a team.

Responsibilities

• Support qualified engineers with lifting equipment maintenance and repair.
• Assist with fault finding and troubleshooting to keep lifts safe and reliable.
• Carry out routine inspections and preventative maintenance under supervision.
• Follow KONE safety standards and Heathrow procedures.
• Record work accurately using KONE digital tools and systems.

Skills

Engineering interest

Teamwork

Communication skills

Customer-focused mindset

Education

NVQ Level 3 or equivalent

Job description

## Job Title: Improver – Lifts & Escalators**Location:** Heathrow **Company:** KONE **Shift Pattern:** 4 on 4 off – Days, 6:00am–6:00pm## ## About the RoleWe have an exciting opportunity for an **Improver** to join our Heathrow team. This role is ideal for someone looking to **kick-start their career in the lifts and escalators industry** with a global leader. You’ll work alongside experienced engineers, gaining hands-on experience, technical knowledge, and industry qualifications while supporting the maintenance and repair of equipment at one of the UK’s busiest and most dynamic locations.At KONE, we invest in our people – this is your chance to build a long-term career with excellent development and progression opportunities. ## What You’ll Be Doing* Supporting qualified engineers with the maintenance, servicing, and repair of lifts and escalators across Heathrow* Assisting with fault finding and troubleshooting to ensure equipment remains safe and reliable* Carrying out routine inspections and preventative maintenance under supervision* Working in line with KONE safety standards and Heathrow airport procedures* Building strong relationships with customers and on-site stakeholders* Developing your skills through structured training and on-the-job coaching* Accurately recording work using KONE digital tools and systems## ## What We’re Looking For* A strong interest in engineering and a desire to build a career in the lift & escalator industry* Part-qualified (e.g., working towards NVQ Level 3 or equivalent) – preferred* Some mechanical/electrical experience or relevant qualification – advantageous* A proactive, hands-on approach with willingness to learn* Good communication skills and a customer-focused mindset* Ability to work effectively in a team within a fast-paced airport environment* Full UK driving licence – preferred* Flexibility to work the 4 on 4 off, 6am–6pm shift pattern and meet airport security requirements ## What We Offer* Structured development plan to support progression to qualified Engineer* Industry-leading training and mentoring* Competitive salary with overtime opportunities* 25 days holiday + bank holidays* Pension, life assurance, and KONE employee benefits* Career progression within a global organisation* Opportunity to work at a high-profile, exciting site **Please note:**This role is not eligible for visa sponsorship.