ERP Training Lead - Manager

Veran Performance; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

25 days Annual Leave

Pension Scheme

Health Insurance

Flexible Working Policy

Travel Insurance

Job summary

Veran Performance is seeking a Training Lead to design and deliver end-to-end training for large ERP programmes. You will develop training strategies, needs analysis, role-based curricula, and engaging materials for diverse stakeholder groups.

You will build super-user and train-the-trainer networks, coordinate classroom, virtual, and LMS delivery, and ensure business readiness ahead of go-live, while aligning with cutover and hypercare.

Qualifications

• Experience leading training in large-scale change initiatives and driving adoption in multi-stakeholder environments.
• Proven ability to conduct training needs analysis (TNA) and design role-based curricula.
• Experience building super-user and train-the-trainer models across geographies.
• Proficient in Articulate or similar e-learning tools to create engaging content.
• Ability to align training with cutover, data migration, and hypercare milestones.
• Ability to measure training effectiveness and readiness ahead of go-live.
• Understanding of HR and Finance functions.
• Comfortable managing senior client relationships and acting as escalation point.

Responsibilities

• Design and lead end-to-end training for large ERP programmes, including strategies and materials.
• Recommend training solutions matching organisational needs.
• Build train-the-trainer networks and coordinate delivery (classroom, virtual, LMS).
• Align training with programme cutover, hypercare, and post-go-live support.
• Escalate and resolve client-side challenges with professionalism.
• Collaborate with Veran colleagues to ensure successful outcomes.

Skills

Training Needs Analysis

Curriculum design

Train-the-trainer

E-learning design

Stakeholder management

Change management

Communication

Tools

Articulate

Job description

Veran Performance is a transformation consultancy that specialises in enhancing back-office functions to provide better service to business users, boosting organisational productivity, and ultimately benefiting customers. Each organisation’s transformation journey is unique, often involving technology elements such as ERP, automation, service enablement, or AI. Veran Performance stands out by being technology-agnostic, enabling our consultants to support clients in exploring a wide range of technology options as they transform their overall service.

We are looking to bring on board individuals who are passionate about:

• People-centric transformation
• HR, Payroll and Finance process improvement
• Cloud technology enablement
• Driving user adoption and behavioural change

2. About the Role

You will support our clients by:

• Designing and leading end-to-end training management for large-scale ERP programmes, including developing training strategies, completing training needs analysis, designing role-based curriculums and developing engaging training materials for diverse stakeholder groups
• Recommending training solutions that fit the needs of organisations and their people
• Building and managing super-user and train-the-trainer networks, and coordinating training delivery (classroom, virtual, and LMS-based) to ensure business readiness ahead of go-live
• Aligning training and business readiness plans with programme cutover, hypercare and post-go-live support activities
• Acting as the first point of escalation for client-side challenges, navigating sensitive situations with confidence and professionalism
• Collaborating closely with Veran colleagues to ensure successful outcomes for both the client and our team

3. About You

• Whether gained in-house or through client-facing roles, you’ve successfully led training within large scale change initiatives and understand what it takes to successfully build adoption in complex, multi-stakeholder environments
• You have a track record of conducting training needs analysis (TNA), designing role-based training curricula, and developing blended training materials (e.g. quick reference guides, e-learning, simulations) for large, multi-stakeholder populations
• You have experience building and running super-user and train-the-trainer models, and coordinating training delivery across geographies and business functions
• You have used Articulate (or other e-learning tools) to design and develop engaging learning content, including interactive e-learning, simulations and assessments
• You can successfully align training plans with cutover, data migration, and hypercare milestones, and to measure training effectiveness and readiness ahead of go-live
• You can integrate the training workstream within a broader change management and business readiness plan, rather than running it in isolation
• You bring an understanding of HR and Finance functions
• You are confident managing senior client relationships and acting as a trusted escalation point
• You simplify complexity, tell compelling stories and inspire action
• You can tailor your message to different audiences, including senior stakeholders, both in writing and in person.
• You’re comfortable working at speed, managing multiple priorities and teams to deliver high-quality outcomes
• You have strong problem-solving skills, with the ability to identify root causes and lead resolutions
• You seek out opportunities to learn, apply new insights and support others to do the same

Why you’ll love life at Veran

We prioritise continuous learning and development, providing ample opportunities for professional advancement. With our supportive culture, exciting projects, and a dedicated team, Veran Performance is truly a rewarding place to build a fulfilling career. Join us and be part of our journey towards excellence!

At Veran, we also understand the importance of supporting our employees through significant life events, including those related to family responsibilities. We recognise that each employee's situation is unique, and we strive to provide flexible and inclusive policies that accommodate diverse family structures and circumstances. Our goal is to ensure you have the necessary resources and support to balance your personal and professional life effectively. This includes:

• 25 days Annual Leave + Bank Holidays
• Enhanced Family Leave Policy
• Pension Scheme
• Carers Leave Policy
• Flexible Working Policy
• Health Insurance
• Life Assurance
• Critical Illness Insurance
• Travel Insurance
• Season Ticket Loan
• Training support, including paid time off to complete courses or qualifications
• EAP (Employee Assistance Program) with access to eldercare advice, 24/7 Doctor Line, 24/7 advice and information line, plus access to exclusive discounts and rewards from hundreds of leading retailers

Location

Please note visa sponsorship for candidates is not available for this role at this time.

We operate a hybrid working model, typically combining office and remote work, but remain flexible to suit individual and role needs. Our teams are based across the UK, and we welcome applications from talented individuals regardless of location, provided they can attend in-person meetings when needed. Some roles may also require occasional travel to client sites, and we support our people to make these arrangements smoothly.