ERP Support Analyst

TN United Kingdom; Glenbervie; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an ERP Support Analyst, where your expertise will enhance the effectiveness of our ERP system. This role offers the chance to collaborate with various departments, troubleshoot issues, and implement enhancements that optimize workflows. With a focus on technology and problem-solving, you will play a key role in driving efficiency in a dynamic manufacturing environment. Enjoy a supportive workplace that values your contributions and offers a variety of employee benefits designed to promote your well-being and professional growth.

Benefits

23 days annual leave plus 9 public holidays

Profit-Related Pay

Pension Scheme

Employee Assistance Program

Cycle-to-Work Scheme

Further Education Scheme

Enhanced Maternity and Paternity Pay

Private Medical Insurance

Leisure Subsidy Scheme

Electric Car Charging Stations

Qualifications

• Proven experience as an ERP Support Analyst in manufacturing.
• Strong understanding of ERP systems and their modules.

Responsibilities

• Provide technical support for ERP users across the organisation.
• Monitor system performance and resolve issues promptly.

Skills

ERP Systems

SQL

Problem-Solving

Analytical Skills

Communication

Education

Degree in IT or related field

Tools

IFS ERP

Database Management Tools

Job description

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Let us introduce ourselves - Macphie, an internationally acclaimed family ingredient manufacturer, proudly situated in the picturesque and tranquil landscapes of Glenbervie in Aberdeenshire with sites in Glasgow and Midlands too. Our expertise spans across a spectrum of delectable delights, including sauces, bakery creations, and heavenly ice cream toppings. We also cater to the evolving culinary landscape with our plant-based and gluten-free offerings. Trusted partners to some of the globe's leading food brands, we are dedicated to transforming ideas and creativity into tangible, delectable solutions.

About the Role:

Macphie Ltd is currently seeking an experienced ERP Support Analyst to join our IT team. In this role, you will be responsible for providing support for our Enterprise Resource Planning (ERP) system, ensuring its effectiveness and efficiency in meeting the needs of our business operations. You will work closely with various departments to understand their ERP-related needs, troubleshoot issues, and implement enhancements. Your analytical skills and IT expertise will contribute to optimising workflows and improving overall system performance. If you have a passion for technology and problem-solving within a manufacturing environment, we would love to welcome you to our team!

The role can be based at our site in Glenbervie, Stonehaven or Uddingston, Glasgow which ever is closest for you.

Responsibilities

• Provide technical support and guidance for ERP system users across the organisation.
• Monitor and maintain system performance, identifying and resolving issues promptly.
• Collaborate with different departments to gather requirements and implement system enhancements.
• Conduct training sessions for staff on ERP functionalities and best practices.
• Assist with the integration of new modules and features into the existing ERP system.
• Document system processes, workflows, and user guides to enhance user understanding and system usability.
• Participate in ERP-related projects, ensuring alignment with business objectives.
• Stay updated with industry trends and advancements to recommend improvements.

Requirements

• Proven experience as an ERP Support Analyst or similar role within a manufacturing or food industry.
• Strong understanding of ERP systems and their modules.
• Knowledge of IFS specifically would be advantageous.
• Familiarity with SQL or other database management tools and generating custom reports.
• Desirable: Familiarity with scripting or programming languages related to ERP platforms.
• Desirable: Experience integrating ERP systems with other applications and platforms.
• Understanding of key business processes (e.g., supply chain, finance, customer service, manufacturing).
• Excellent problem-solving skills with a proactive approach to identifying system issues.
• Strong analytical and organisational skills.
• Proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment as well as independently.
• Hold a valid, full UK drivers license and have the ability to travel.

Indulge in the Sweet Perks of Joining Macphie!

At Macphie, we believe in crafting not only delightful culinary experiences but also providing our team with a recipe for success in their professional lives. Here is a taste of how we'll look after you as part of our Sweet Success:

• Annual Leave: Recharge your batteries with a generous annual leave entitlement of 23 days, plus 9 public holidays, giving you a refreshing total of 32 days to explore, relax, and savour life outside of work.
• Profit-Related Pay (PRP): Your dedication will not go unnoticed! Enjoy conditional PRP, aligning with our company's performance and rewarding your commitment to our shared success.
• Pension Perks: Secure your financial future with our pension enrolment, where you contribute 5%, and we match it with a 3% employer contribution.
• Health and Wellness Buffet: We care about your well-being. Access our Employee Assistance Program, a 24/7 GP line, and indulge in our cycle-to-work scheme. Keep your mind and body in top shape with our Leisure Subsidy Scheme and free fruit offerings.
• Eco-Friendly Commute: Embrace sustainable living with our electric car charging stations. Enjoy the convenience of free parking while contributing to a greener planet.
• Lifelong Learning: Cultivate your mind with our company further education scheme and unlock opportunities for personal and professional growth.
• Family First: We support your journey into parenthood with enhanced maternity, paternity, and adoption pay.
• Exclusive Employee Benefits: Revel in exclusive benefits like an education bursary via our employee trust and Funeral Concierge provided by Everest Funeral Concierge Service, a brand-new benefit.
• Beyond Probation: Once you have passed probation over the initial three months, you will then be able to unlock an array of group benefits, including private medical insurance & Westfield Health, permanent health insurance, and 3x death in service life assurance.

To see all of the Macphie employee benefits please click here.

And now, let us talk about what we need from you:

Like every employer, legally, we require to check and confirm that you have the right to work in the UK. If we offer you a job and you accept, there are some checks that we need to complete before you can start with us. In addition to the above, we will also collect satisfactory employment references.