ERP Service Delivery Manager

ZipRecruiter; London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading company in the retail sector is looking for a Service Delivery Manager to oversee the delivery of Microsoft Dynamics 365 IT services. The role is permanent, offers hybrid working options, and requires significant experience in service management and ERP systems.

Qualifications

• ITIL or similar IT service management qualifications required.
• Extensive service delivery management experience within an ERP programme.
• Familiar with project management methodologies.

Responsibilities

• Lead the seamless delivery of Global ERP Microsoft Dynamics 365 IT services.
• Focus on proactive service management within a complex ecosystem.

Skills

ITIL framework

service delivery management

project management methodologies

service transition tools

Job description

Job Description

Our retail client is seeking a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of Global ERP Microsoft Dynamics 365 IT services, with a focus on proactive service management within a complex, heavily integrated ecosystem.

The brand recently launched the ERP programme in the UK and aims to expand this across various locations in Europe.

- Permanent role

- Hybrid working: 3 days in central London offices

- Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits & bonuses

The ideal candidate will have:

• ITIL framework or similar IT service management qualifications
• Extensive service delivery management experience within an ERP programme
• Experience with project management methodologies
• Familiarity with service transition tools and platforms

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