ERP Service Delivery Manager

Marks Sattin (UK) Ltd; City Of London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading retail client is seeking a Service Delivery Manager to oversee the delivery of their Global ERP Microsoft Dynamics 365 IT services. This permanent role offers hybrid working arrangements and a competitive salary. The ideal candidate will have extensive ERP service delivery experience and ITIL qualifications.

Qualifications

• ITIL framework or similar IT service management qualifications.
• Extensive service delivery management experience within an ERP programme.
• Experience with project management methodologies.

Responsibilities

• Lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services.
• Focus on proactive service management across a complex, heavily integrated ecosystem.
• Support implementation of ERP across various locations in Europe.

Skills

Service Delivery Management

Project Management

ITIL Framework

Service Transition Tools

Job description

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem.

The brand recently went live with the ERP programme in the UK and is seeking support to implement the same across various locations in Europe.

- Permanent role

- Hybrid working: 3 days in central London offices

- Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses

The successful candidate will have:

• ITIL framework or similar IT service management qualifications
• Extensive service delivery management experience within an ERP programme
• Experience with project management methodologies
• Familiarity with service transition tools and platforms

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