ERP Manager

K8 Kerridge ERP Manager/Expert

Based at our Birmingham HQ, you will work at least 40 hours per week with 3 days on site. Reporting directly to the Managing Director, your responsibilities will include:

Strategic ERP / Application Management

• Effectively manage resources across both BAU support and project work, ensuring seamless operations and the achievement of project goals within the dynamic environment of the ERP function.
• Manage software deployment and administration across multiple PROD and non-PROD environments, including staff training across various departments.

Stakeholder Collaboration

• Engage regularly with key internal stakeholders (Operational, Finance, Commercial), fostering positive relationships and ensuring alignment with organizational objectives, primarily concerning software development, deployment, and support.

Vendor Relationship Management

• Collaborate with third-party suppliers such as Kerridge Commercial Systems, Magento, and others to optimize ERP functionality.

Change Management

• Oversee support calls (2nd line) and Software Change Requests, focusing on continuous improvement and vendor communication.

QA Team Support

• Support the QA team in testing processes, ensuring system changes are validated before deployment to maintain system stability.

ERP Training

• Train staff through one-on-one and group sessions tailored to roles like sales, warehouse, and management.

Requirements

• Gather and document ERP system requirements, collaborating with stakeholders to propose developments and promote efficient IT solutions for business improvements and cost reduction.
• Participate in internal software development and contribute to ERP system enhancements.

Additional Responsibilities

• Conduct User Acceptance Testing (UAT) for new developments.
• Create reports using Report Generator to support decision-making.
• Analyze central business processes, including Product Management, Buying, and ERP modules like Sales & Nominal Ledger.
• Achieve immediate objectives such as Go Live with HHD, paperless operations, batch picking, automated pick sequences, stock build suggestions, and warehouse automation.

Requirements

• Strong interpersonal skills and experience in training and development.
• Proficiency in report generation and KPI analysis.
• Excellent analytical, problem-solving, time-management, and organizational skills.

Note: This description is not exhaustive. The company reserves the right to modify responsibilities and requirements as needed.