ERP Integration Specialist

Cheshire West and Chester; Ellesmere Port; On-site; GBP 43,000 - 50,000; Full time

Job summary

Cheshire West and Chester Council is seeking an ERP Integration Specialist within the Digital, Data and Technology (DDAT) team. You will lead the design and delivery of ERP integrations across Finance, HR, Payroll, and procurement, while coordinating with internal teams and external suppliers to ensure secure, compliant and reliable solutions.

The role covers managing the ERP lifecycle, upgrades, testing, and change control, with a focus on data integrity and service improvement in a council

Qualifications

• Degree or equivalent experience in computer science or IT required.
• Experience managing business-critical applications in complex orgs.
• Knowledge of ITIL processes and project management approaches (PRINCE2 or Agile) is advantageous.
• Experience with cloud/SaaS integrations and security/compliance considerations.

Responsibilities

• Lead the design, delivery and ongoing support of ERP integrations with Finance, HR, Payroll, Procurement and third-party systems.
• Manage ERP lifecycle: upgrades, testing, configuration, change control and supplier engagement.
• Collaborate with stakeholders to capture requirements and promote adoption of new functionality.
• Act as the liaison between business services, DDaT and external suppliers for complex issues.
• Monitor performance, maintain CMDB documentation and ensure alignment with council strategies.

Skills

ERP integration

ITIL

PRINCE2

SaaS integrations

Cloud platforms

Stakeholder management

Data security

Education

Degree in Computer Science/IT

Tools

Middleware platforms

Job description

Grade 10

£43,149 - £49,658(as of April 2026 pay band figures)

The Cheshire West and Chester Council Digital, Data and Technology (DDAT) service has recently undergone a huge transformation and is looking for an ERP Integration Specialist provides comprehensive application and product management support within their assigned service area, ensuring optimal performance and alignment with Council objectives. This role involves planning, coordinating, and executing all activities related to the maintenance, support, and enhancement of digital applications. The specialist collaborates closely with application owners, ensuring that all software solutions remain fit for purpose, secure, and fully utilised. Through proactive management, the ERP Integration Specialist supports the ERP application strategy, driving continuous improvement and innovation in service delivery.

For more information on the role and the DDAT service, please visit the Digital, Data and Technology recruitment site and read the candidate letter.

Closing date - midday on Monday 26th October

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can THRIVE – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

The Cheshire West and Chester Council Digital, Data and Technology (DDAT) service has recently undergone a huge transformation and is looking for an ERP Integrations SpecialistThe ERP Integration Specialist provides comprehensive application and product management support within their assigned service area, ensuring optimal performance and alignment with Council objectives. This role involves planning, coordinating, and executing all activities related to the maintenance, support, and enhancement of digital applications.

The specialist collaborates closely with application owners, ensuring that all software solutions remain fit for purpose, secure, and fully utilised. Through proactive management, the ERP Integration Specialist supports the ERP application strategy, driving continuous improvement and innovation in service delivery.

This role brokers the cloud-based ERP solution through integration planning (understanding the requirements of the service area and the capabilities of the SaaS provider to ensure seamless integration with existing systems). Ensuring that the SaaS provider meets the necessary security and compliance standards (which may require proactive monitoring and control). Managing data flow between the service area’s systems and the SaaS applications (to ensure data integrity and security). Setting up user access and authentication protocols to ensure that only authorised users can access the SaaS application integrated with the Council’s identity and access management systems. Continuous monitoring of the SaaS applications to ensure they are functioning correctly and providing support to users as needed, whilst maintaining good relationships with providers. Working with the business management team and others to negotiate contracts, and ensuring service level agreements are met. To make sure that the integration of third-party SaaS applications is smooth, secure, and beneficial for the assigned service area (and the Council as a whole where appropriate).

This is an exciting opportunity to join a newly created and progressive team with big ambitions for the future. This role is a Grade 10, £43,149 - £49,658 (as of April 2026 pay band figures). Closing date is midday on Monday 26th October

No candidate will meet every desired requirement. If your experience looks a little different from what we've identified and you believe you can add value to the role, we'd love to hear from you.

For more information on the role and the DDAT service, please visit the Digital, Data and Technology recruitment site and read the candidate letter:

Role responsibilities include:

• Lead the design, delivery and ongoing support of integrations between the Council's ERP application and internal and external systems, including Finance, HR, Payroll, Procurement and third-party applications.

• Manage the ERP application lifecycle, including upgrades, integrations, testing, configuration, change control and supplier engagement, ensuring changes are implemented successfully and without disruption to business services.

• Work closely with stakeholders across the Council to understand business requirements, evaluate the effectiveness of ERP solutions, identify opportunities for improvement and support the adoption of new functionality that delivers operational benefits.

• Act as the key link between business services, DDaT colleagues and external suppliers, coordinating the resolution of complex application, infrastructure and integration issues, and ensuring sustainable solutions are implemented.

• Monitor and continuously improve application performance, maintain accurate system and integration documentation, including the CMDB, and ensure ERP services support the Council's wider Digital, Data and business strategies.

You will bring a degree in Computer Science, Information Technology, Software Engineering or a related discipline, or equivalent practical experience, together with experience of managing and supporting business-critical applications within a complex organisation. Experience of ITIL-based application management, application lifecycle management and the delivery of upgrades, enhancements and new implementations is essential. A project management qualification, such as PRINCE2 or Agile Foundation, or equivalent experience, would be advantageous.

You will have a strong understanding of application integration techniques and tools, with experience of managing integrations between enterprise applications and business systems. This includes working with cloud-hosted and Software as a Service (SaaS) solutions, integration platforms and middleware technologies, and supporting the ongoing development of reliable, secure and effective application services. Knowledge of ERP solutions and emerging technologies within a local government or similar environment would be beneficial.

Experience of diagnosing and resolving complex application issues is essential. You will be confident working with technical teams, suppliers and service areas to identify root causes, implement sustainable solutions and drive continuous improvement. You will also have experience of managing application upgrades, configurations, testing and change activities, ensuring services remain stable and aligned to business requirements.

You will be an effective communicator, able to build strong relationships with stakeholders at all levels and translate technical information into clear, practical advice. Experience of working closely with service teams to understand their needs, improve user experience and maximise the value of technology solutions is important. Knowledge of business analysis, user experience design, customer journey mapping and business process improvement techniques would be advantageous.

Organised and self-motivated, you will be able to work independently with minimal supervision, manage competing priorities and deliver to demanding deadlines. A proactive approach, strong problem-solving skills and a commitment to continuous improvement are essential, together with a willingness to attend occasional evening or weekend meetings and travel as required.

For more detailed information on what the role involves and person specification requirements, please review the job profile.

By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities.