ERP & CRM Project Manager

ZipRecruiter; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A premier event venue in Scotland is seeking an ERP & CRM Project Manager for a fixed-term contract of 10 months. The successful candidate will manage ERP system upgrades and CRM implementations, ensuring timely delivery and stakeholder engagement. Candidates should have a proven track record in project management and be adept in communication and change management. Strong knowledge of Microsoft Dynamics is advantageous.

Qualifications

• Proven track record delivering ERP and/or CRM projects.
• Strong knowledge of project governance and change control.
• Experience in business analysis.

Responsibilities

• Deliver the successful upgrade of the ERP system to Business Central.
• Support the implementation of a new CRM system.
• Manage internal stakeholders and third-party vendors.

Skills

Project management

Business analysis

Change management

Stakeholder management

Strong communication

Tools

Microsoft Dynamics NAV

Business Central

Job description

Job Description

ERP & CRM PROJECT MANAGER - SCOTTISH EVENT CAMPUS

Reports to:Head of Projects

Team:Projects

Contract:Fixed Term Contract – 10 months

The Scottish Event Campus (SEC) - comprising the SEC Centre, SEC Armadillo and The OVO Hydro - is Scotland's premier venue for events, concerts, conferences and exhibitions. With over 2 million visitors annually and a reputation for world-class events, the SEC is home to some of the biggest and most memorable live entertainment experiences in the UK.

We are seeking a proactive and delivery-focused ERP & CRM Project Manager to join our team. You will be responsible for working as part of the Projects Team to:

• Deliver the successful upgrade of our current ERP system (Microsoft Dynamics NAV) to Business Central
• Support the scoping and implementation of a new CRM system.
• Manage internal stakeholders and third-party vendors to ensure delivery on time, within scope, and on budget.
• Facilitate workshops with business users to gather and document current business processes and define target processes.
• Support change and communication plans to drive user adoption.
• Assist with developing training materials and facilitating end-user training.

Key attributes:

Our ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.

We are looking for a candidate with a proven track record delivering ERP and/or CRM projects, strong knowledge of project governance, change control, and risk management and experience in business analysis.