ERP Application Support Consultant (D365)

JR United Kingdom; Reading; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading company is seeking an Application Support Consultant in Reading, UK, to support a cloud-based ERP solution within the utilities and energy sector. The role involves providing advanced application support, functional changes, and engaging with clients to ensure systems run smoothly, offering both on-site and remote work flexibility.

Qualifications

• 2-3 years’ experience in application or enterprise software support.
• Essential ERP knowledge.
• Experience in the utilities or energy sector is a bonus.

Responsibilities

• Providing 2nd and 3rd line application support for ERP systems.
• Conducting root cause analysis on recurring issues.
• Managing incident tickets and keeping users informed.

Skills

Problem-solving

Customer-first attitude

Attention to detail

Team player

Communication

Job description

Social network you want to login/join with:

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Client:

Cloud2 Consult

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Location: Hybrid (3 days a week in Reading, 2 days remote)

Salary: Permanent Role- Up to £40,000 + benefits

Eligibility: Must have the right to work in the UK (no sponsorship available)

About the Role

I’m working on a great role for an Application Support Consultant to join a friendly, hands-on team supporting a cloud-based ERP solution for clients in the utilities and energy space. It’s a mix of on-site and remote working, and you’ll play a key part in keeping business-critical systems running smoothly while building strong relationships with customers.

You’ll be providing 2nd and 3rd line support — so it’s a step above the basic service desk stuff. The focus is on diagnosing issues, preventing them from happening again, and looking for ways to make things better for users. You’ll also get involved in functional changes, upgrades, and the occasional project, so there’s variety and a chance to properly get stuck in.

What You’ll Be Doing

• Handling 2nd and 3rd line application support for ERP systems, digging into issues and sorting them before they become a problem.
• Doing root cause analysis on recurring issues and coming up with permanent fixes or improvements.
• Working closely with key users to gather feedback and spot opportunities to make their lives easier.
• Managing incident tickets — keeping users in the loop and making sure everything’s resolved properly.
• Looking after functional changes: scoping out the impact, liaising with customers, and helping get them delivered.
• Playing a part in go-live support, upgrades, and system improvements.
• Joining an on-call rota now and then for out-of-hours incident cover (shared across the team).

What They’re Looking For

• At least 2-3 years’ experience in application or enterprise software support.
• Experience supporting business systems — ERP knowledge is essential.
• Someone proactive, with a customer-first attitude who enjoys problem-solving.
• Confident dealing with clients and able to communicate clearly and professionally.
• Quick learner with good attention to detail and a can-do attitude.
• Comfortable working as part of a team and happy to jump in where needed.
• Based in the UK with the right to work here (they can’t offer sponsorship).
• Happy to travel to Reading 3 days a week.

Bonus Points If You Have:

• Knowledge of Microsoft Dynamics AX / D365.
• Experience in the utilities or energy sector.

Why It’s a Good Move

• It’s a nice, varied role where you’re not just stuck reacting to tickets — you’ll get to build relationships with users, make recommendations, and get involved in functional changes and projects. The team’s solid, supportive, and values people who take ownership and want to learn.