ERP AI Integration Lead (Customer Success)

Avatar International SA; United Kingdom; Remote; GBP 115,000 - 140,000; Full time

Job summary

Join a leading global company as an ERP AI Integration Lead in Customer Success. This mid-senior role allows you to leverage AI technologies to enhance customer experiences and operational efficiencies. With a competitive salary starting at £115K, you will be involved in strategic AI implementations from anywhere in Europe, leading processes to ensure seamless support and improved productivity.

Benefits

Flexible work arrangements

Collaboration with world-class experts

Qualifications

• 5+ years in AI, machine learning, or data science with focus on customer success.
• Experience leading AI transformation initiatives within customer success teams.

Responsibilities

• Lead AI-driven innovation within customer success operations.
• Develop AI-powered solutions to proactively resolve customer inquiries.
• Define strategies for AI integration ensuring seamless automation.

Skills

Python

Machine Learning

Data Science

AI Applications

Cloud Computing

Education

Bachelor’s or Master’s in Computer Science, Data Science, Business Administration

PhD

Tools

ERP Systems

Automation Tools

Job description

Join to apply for the ERP AI Integration Lead (Customer Success) role at Avatar International SA

1 week ago Be among the first 25 applicants

Join to apply for the ERP AI Integration Lead (Customer Success) role at Avatar International SA

Get AI-powered advice on this job and more exclusive features.

Join Us as an AI Customer Success Lead! Transform the Future of AI-Driven Customer Experience.

Remote Work - Work fully remotely from anywhere in Europe.

A competative salary of £115K+ negotiable

5+ years of experience in AI, machine learning, or data science roles

Are you passionate about harnessing AI to enhance customer journeys and optimise operational efficiencies? This is your opportunity to lead AI integration in customer success operations, proactively resolving inquiries, streamlining support processes, and driving commercial improvements across the company. As the AI Customer Success Lead, you’ll define strategic AI implementations, ensuring customers receive seamless, intelligent support while boosting internal productivity

Remote Work - Work fully remotely from anywhere in Europe.

Your Role: AI-Powered Customer Success

In this pivotal position, you’ll leverage cutting-edge AI technologies to revolutionise customer success, creating intelligent workflows, automation solutions, and data-driven insights that elevate service quality and efficiency.

Key Responsibilities

• Lead AI-driven innovation within customer success operations, optimising internal efficiency.
• Develop AI-powered solutions to proactively resolve customer inquiries.
• Define strategies for AI integration, ensuring seamless automation and enhanced support processes.
• Collaborate cross-functionally to translate AI insights into measurable business impact.
• Mentor and lead a team focused on AI-driven customer success initiatives.
• Drive commercial improvement through AI-enhanced customer engagement strategies.
  
  

What We’re Looking For

Education

• Bachelor’s or Master’s degree in Computer Science, Data Science, Business Administration, or a related field.
• A PhD is a plus!
  
  

Experience

• 5+ years in AI, machine learning, or data science, with a focus on customer success or support.
• Proven success in driving operational improvements and cost reductions in software organizations.
• Experience leading AI transformation initiatives within customer success teams.
• Familiarity with customer support automation tools, ERP systems, and commercial improvement strategies.
  
  

Skills & Knowledge

• Expertise in Python, R, Java, or similar programming languages.
• Deep understanding of machine learning, deep learning, and AI applications in customer support.
• Strong knowledge of cloud computing platforms and AI frameworks.
• Proficiency in data engineering, MLOps, and AI-powered automation tools.
  
  

Why You? Because You Bring…

A growth mindset, adaptability, and strategic thinking.

Sharp problem-solving, analytical, and critical thinking skills.

Commercial acumen, ensuring AI solutions drive measurable impact.

A collaborative spirit, ready to lead transformative change in customer success.

Why Our client? Because They Offer…

AI-driven customer success transformation within a global company.

A high-impact role optimising service experiences across multiple industries.

Flexible work arrangements to suit your lifestyle.

The chance to collaborate with world-class experts and forward-thinking professionals.

Are you ready to revolutionize customer success with AI? Apply today and lead the next wave of intelligent support solutions!

Lead and mentor the team focused on AI-driven customer success initiatives. Foster strong communication and collaboration within cross functional teams.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Professional Services

Referrals increase your chances of interviewing at Avatar International SA by 2x

Sign in to set job alerts for “Planning Specialist” roles.

Bristol, England, United Kingdom 4 days ago

London, England, United Kingdom 46 minutes ago

Lancashire, England, United Kingdom 3 weeks ago

Staines-Upon-Thames, England, United Kingdom 1 day ago

Reading, England, United Kingdom 3 weeks ago

Manager - Commercial Advisory and Assurance - Planning, Scheduling and Project Controls

Business Analyst - Transformation – Midlands/Remote

London, England, United Kingdom 1 month ago

Stoke-On-Trent, England, United Kingdom 1 day ago

Coventry, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.