ERP Account Manager

Ambis; West Midlands Combined Authority; Remote; GBP 50,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an ERP Account Manager, where you'll thrive in a fully remote environment. This role focuses on delivering exceptional customer success through SAP Business One, allowing you to leverage your expertise in account management. With a supportive team and structured onboarding, you'll have the tools to excel while enjoying the flexibility of remote work. You'll be instrumental in maintaining high customer retention rates and identifying growth opportunities within an established client base. If you're passionate about driving business value and fostering strong relationships, this is the perfect opportunity for you.

Benefits

Fully remote working setup

Comprehensive support and structured onboarding

Uncapped bonus potential

Opportunity to work with leading technologies

Qualifications

• Proven background in ERP account management, ideally with SAP Business One.
• Strong consultative approach to customer success and business value delivery.

Responsibilities

• Conduct Quarterly Business Reviews and gather Net Promoter Scores.
• Work strategically with clients to maximize their investment in SAP Business One.

Skills

ERP Account Management

SAP Business One

Customer Success

Communication Skills

Relationship Building

Job description

Advert ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) - Join a leading SAP Gold Partner with fully remote working and uncapped Commission potential!

An ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) is required by a specialist SAP Business One partner operating entirely remotely with a collaborative, close-knit team and a support centre in Newcastle. With around 70 clients across the UK, they deliver real business value through SAP Business One and associated solutions.

You will need the following experience:

• Proven background in ERP account management, ideally with SAP Business One or similar systems.
• Strong consultative approach to customer success and business value delivery.
• Track record of identifying upsell and cross-sell opportunities within an existing client base.
• Excellent communication and relationship-building skills.
• Willingness to travel to client sites when required.

This is a fantastic opportunity to step into a fully remote role with comprehensive support and structured onboarding. You'll receive all the tools and flexibility to thrive in a role focused on customer retention and success, with bonuses linked directly to performance and gross profit contribution.

In your day-to-day, you'll conduct Quarterly Business Reviews, gather Net Promoter Scores, and work strategically with clients to ensure they maximise their investment in SAP Business One. You'll liaise closely with the professional services team to align on upcoming projects and proactively manage accounts post-go-live, maintaining a 95%+ customer retention rate.

Why join?

• Fully remote working setup - no office commute!
• Basic salary of £50K-£60K + 10% commission + uncapped bonus potential.
• Established client base with scope to grow account value.
• Opportunity to work with leading SAP Business One technologies and add-ons.
• Be part of a friendly, collaborative team that values empathy and understanding.

please apply