Erasmus+ Appeals Officer: Fair, Swift Case Resolution

British Council; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Job summary

British Council in London (Stratford) invites applications for the Erasmus+ Appeals and Complaints Officer role within the Erasmus+ Customer Experience Team. You will manage appeals and complaints from intake through resolution, ensuring fairness and timely updates to appellants.

Responsibilities include gathering evidence, drafting findings and outcome letters, and maintaining secure case records in line with data protection and programme policies.

Qualifications

• Degree or equivalent work experience.
• Experience handling appeals, complaints or casework.
• Strong attention to detail and data protection knowledge.
• Proficiency with Word and Excel.

Responsibilities

• Act as first point of contact for appeals and complaints.
• Manage a portfolio of cases and ensure timely progress.
• Gather evidence and draft investigation findings and outcome letters.
• Maintain auditable case records and ensure confidentiality.

Skills

Attention to detail

Data protection

Written communication

Office software

Education

Degree or equivalent

Tools

Word

Excel

Job description

British Council in London (Stratford) invites applications for the Erasmus+ Appeals and Complaints Officer role within the Erasmus+ Customer Experience Team. You will manage appeals and complaints from intake through resolution, ensuring fairness and timely updates to appellants.

Responsibilities include gathering evidence, drafting findings and outcome letters, and maintaining secure case records in line with data protection and programme policies.