ER Relationship Co-ordinator Apprentice

TN United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen ER Relationship Co-ordinator Apprentice, um die ER Relationship Manager bei administrativen Aufgaben, Berichterstattung und Analysen zu unterstützen. Diese spannende Rolle umfasst die Überprüfung und Unterstützung bei administrativen Aktivitäten, die Aktualisierung von Richtlinien und Prozessen sowie die Kommunikation mit Mitarbeitern. In einem dynamischen und unterstützenden Umfeld haben Sie die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln und einen positiven Einfluss auf die Mitarbeitererfahrung zu nehmen. Wenn Sie eine Leidenschaft für Kundenservice und HR haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jahresurlaub plus Feiertage

Pensionsplan

Kostenloses Parken vor Ort

Rabatte auf Freizeitaktivitäten

Gesundheits- und Wellnessunterstützung

Karriereentwicklungsmöglichkeiten

Qualifications

• Erforderlich sind GCSEs in Mathematik und Englisch (Noten A-C) oder gleichwertig.
• Erfahrung im Kundenservice ist erforderlich.

Responsibilities

• Verwalten Sie wöchentliche Abwesenheiten und arbeiten Sie mit Managern zusammen.
• Liefern Sie hervorragenden Kundenservice für UK Serco-Mitarbeiter.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Aufmerksamkeit für Details

Education

GCSE in Mathematik

GCSE in Englisch

Job description

ER Relationship Co-ordinator Apprentice
Hybrid - Solihull Office
Full Time, Permanent

Salary - £, – £,

Apprenticeship Qualification: L3 Business Admin

Here at Serco, we are seeking an ER Relationship Co-ordinator Apprentice to support the ER Relationship Manager with administration, reporting, and analytics. Your responsibilities will include reviewing and supporting the administrative activities related to updating policies and processes within ER, reviewing occupational health referrals for quality, assisting managers, and communicating appointment confirmations and attendance to employees.

Key Responsibilities:

• Manage weekly do not attends, highlight persistent issues, and liaise with managers to understand and educate.
• Reduce do not attends by a specified percentage within set months.
• Provide advice and coaching regarding occupational health referrals.
• Handle sensitive data in accordance with data protection legislation.
• Demonstrate empathy and patience, prioritizing a customer-first approach.
• Make outbound contacts to assist in resolving queries related to occupational health.
• Deliver excellent customer service to UK Serco employees and partners.
• Maintain process knowledge, customer satisfaction, and quality metrics using available tools and procedures.

Candidate Requirements:

• Numerate and literate, with GCSEs in Maths and English (grades A-C) or equivalent.
• Experience in a customer service environment.
• Experience in a HR Shared Service or phone-based environment is desirable but not essential.
• Strong communication skills, flexibility, and friendliness.
• Self-motivated with good time management skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Excellent attention to detail, prioritization, and organizational skills.

Why Serco:

Join a globally operating business delivering vital services across multiple sectors. Enjoy personal growth, achievement, and a supportive, motivated environment with experienced colleagues committed to excellence.

Benefits include:

• Days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Free onsite parking.
• Discounts on cinema, Merlin attractions, online shopping, mobile plans, and leisure memberships.
• Health and wellbeing support including Employee Assistance Programme, Health Cash Plans, and free flu jabs.
• Career development opportunities through training, coaching, and formal study.
• Inclusive and supportive workplace culture.