ER & Operations Lead

Michael Page; Metropolitan Borough of Solihull; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Free parking

Hybrid working

Private medical insurance

Matched pension contributions

35-hour working week

25 days annual leave

Job summary

Michael Page is recruiting for an ER & Operations Lead in Solihull. The role blends complex employee relations with core people operations, governance and process improvement.

You will coach managers, drive policy development and analyse people data to inform decisions, while supporting regulatory processes and culture initiatives. The role offers hybrid working with 2–3 days onsite, a salary up to £53,000, private medical insurance, and a strong progression path within a growing, regulated

Qualifications

• Strong Employee Relations experience with the confidence to manage complex cases independently.
• Proactive and commercially minded approach.
• Ability to influence, coach and constructively challenge managers.
• Experience reviewing and improving HR processes and policies.
• Strong analytical skills and confidence using people data to identify trends and opportunities.
• Resilient approach and comfort handling difficult conversations.

Responsibilities

• Managing end-to-end employee relations caseloads including disciplinary, grievance, absence and performance matters.
• Coaching managers to build capability and manage issues confidently.
• Lead on policy development and process improvement.
• Produce and analyse people data and MI to support decision-making.
• Support SMCR and regulatory people processes.
• Drive operational improvements and reduce unnecessary administration.
• Support people initiatives focused on culture, engagement and performance.
• Explore opportunities to leverage AI and technology within HR.
• Act as a key point of contact for managers and employees across the business.

Skills

Employee Relations

Coaching managers

Policy development

People data analysis

SMCR compliance

Stakeholder engagement

Regulated environment

Job description

ER & Operations Lead role within a professional services organisation, combining complex ER case management with HR operations. You'll coach managers, lead disciplinary, grievance, absence and performance cases, improve policies and processes, analyse people data, support governance and compliance activities, and contribute to culture, engagement and performance initiatives.

I'm recruiting for a newly created ER & Operations Lead. This is an opportunity to step into a highly visible role where you'll be involved in everything from complex employee relations and manager coaching through to people operations, governance, process improvement and wider people projects.

The People team is going through an exciting period of change. They are looking for someone who enjoys challenging the status quo, improving ways of working and partnering closely with stakeholders across the business.

Description

You'll become the go-to person for Employee Relations, leading a varied caseload of formal and informal matters including performance, disciplinary, grievance, absence and capability cases. Rather than simply advising from a distance, you'll work closely with managers to coach them through challenges, build capability and ensure issues are managed confidently and consistently.

Alongside ER, you'll take ownership of key People Operations activities, partnering with colleagues across payroll, recruitment, policy, compliance and governance. You'll play a central role in ensuring people processes are effective, compliant and fit for the future.

The role offers plenty of variety, including:

• Managing end-to-end employee relations casework
• Coaching and challenging managers at all levels
• Leading on policy development and process improvement
• Producing and analysing people data and MI to support decision-making
• Supporting SMCR and regulatory people processes
• Driving operational improvements and reducing unnecessary administration
• Supporting people initiatives focused on culture, engagement and performance
• Exploring opportunities to leverage AI and technology within HR
• Acting as a key point of contact for managers and employees across the business

Profile

This role would suit an experienced HR professional who thrives on building relationships and getting involved in the detail of the business.

You'll likely have:

• Strong Employee Relations experience with the confidence to manage complex cases independently
• A proactive and commercially minded approach
• The ability to influence, coach and constructively challenge managers
• Experience reviewing and improving HR processes and policies
• Strong analytical skills and confidence using people data to identify trends and opportunities
• A resilient approach and comfort handling difficult conversationsli>
• Genuine curiosity about how organisations work and how they can improve

Previous experience within financial services, banking or another regulated environment would be advantageous but isn't essential.

Job Offer

• Salary up to £53,000
• Solihull location with free parking
• Hybrid working (approximately 2-3 days per week onsite)
• Free parking
• Flexible working approach
• Opportunity to help shape the future of a growing People function
• Private medical insurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off
• Opportunities for professional development and career progression
• A chance to make a real impact in a regulated, purpose-driven organisation

This is an excellent opportunity for someone who enjoys balancing hands-on ER with broader operational and strategic HR responsibilities, whilst working in a supportive team that values collaboration, continuous improvement and fresh thinking.

ER & Operations Lead role within a professional services organisation, combining complex ER case management with HR operations. You'll coach managers, lead disciplinary, grievance, absence and performance cases, improve policies and processes, analyse people data, support governance and compliance activities, and contribute to culture, engagement and performance initiatives.

Client Details

I'm recruiting for a newly created ER & Operations Lead. This is an opportunity to step into a highly visible role where you'll be involved in everything from complex employee relations and manager coaching through to people operations, governance, process improvement and wider people projects.

The People team is going through an exciting period of change. They are looking for someone who enjoys challenging the status quo, improving ways of working and partnering closely with stakeholders across the business.

Description

You'll become the go-to person for Employee Relations, leading a varied caseload of formal and informal matters including performance, disciplinary, grievance, absence and capability cases. Rather than simply advising from a distance, you'll work closely with managers to coach them through challenges, build capability and ensure issues are managed confidently and consistently.

Alongside ER, you'll take ownership of key People Operations activities, partnering with colleagues across payroll, recruitment, policy, compliance and governance. You'll play a central role in ensuring people processes are effective, compliant and fit for the future.

The role offers plenty of variety, including:

• Managing end-to-end employee relations casework
• Coaching and challenging managers at all levels
• Leading on policy development and process improvement
• Producing and analysing people data and MI to support decision-making
• Supporting SMCR and regulatory people processes
• Driving operational improvements and reducing unnecessary administration
• Supporting people initiatives focused on culture, engagement and performance
• Exploring opportunities to leverage AI and technology within HR
• Acting as a key point of contact for managers and employees across the business

Profile

This role would suit an experienced HR professional who thrives on building relationships and getting involved in the detail of the business.

You'll likely have:

• Strong Employee Relations experience with the confidence to manage complex cases independently
• A proactive and commercially minded approach
• The ability to influence, coach and constructively challenge managers
• Experience reviewing and improving HR processes and policies
• Strong analytical skills and confidence using people data to identify trends and opportunities
• A resilient approach and comfort handling difficult conversations
• Genuine curiosity about how organisations work and how they can improve

Previous experience within financial services, banking or another regulated environment would be advantageous but isn't essential.

Job Offer

• Salary up to £53,000
• Solihull location with free parking
• Hybrid working (approximately 2-3 days per week onsite)
• 35-hour working week
• Free parking
• Flexible working approach
• Opportunity to help shape the future of a growing People function
• Private medical insurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off
• Opportunities for professional development and career progression
• A chance to make a real impact in a regulated, purpose-driven organisation

This is an excellent opportunity for someone who enjoys balancing hands-on ER with broader operational and strategic HR responsibilities, whilst working in a supportive team that values collaboration, continuous improvement and fresh thinking.

Desired Skills and Experience

• End-to-end management of complex ER cases
• Coaching and advising managers at all levels
• Developing and reviewing HR policies and procedures
• Driving process improvements and operational efficiencies
• Analysing people data and producing HR MI
• Supporting regulatory and compliance requirements
• Building relationships across the business
• Delivering culture, engagement and performance initiatives
• Working within a regulated environment (Financial Services, Banking, Insurance or similar)
• Supporting organisational change and business transformation