ER Coordinator

Superdrug Stores; Croydon; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days holiday

Staff discount

Pension matching

Hybrid work pattern

Wagestream access

Job summary

Superdrug Stores is recruiting an Employee Relations Coordinator at our East Croydon head office. The role supports both Superdrug and Savers, focusing on policy development, DSARs, and compliance with employment law.

You’ll work with the Lead ER Specialist to ensure high-standard ER processes and contribute to broader people initiatives. The position offers hybrid working with 2 days at home and 3 days in our modern office near East Croydon Station, and opportunities to develop your career in

Qualifications

• Strong administration skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage confidential information professionally and with integrity.
• Excellent organisational skills and ability to manage multiple priorities.

Responsibilities

• Support policy and procedure development through research and analysis of legislative changes in the UK and ROI.
• Assist in reviewing policies and present updates to the Lead ER Specialist.
• Coordinate Data Subject Access Requests (DSARs) and prepare information for release.
• Maintain accurate case trackers and compliance records for ER activities.
• Support training workshops for People teams and key stakeholders.
• Build relationships with People teams across Superdrug and Savers.

Skills

Administration

Attention to detail

Communication skills

Organisational skills

Confidentiality

Job description

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: East Croydon
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive

Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based by East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities.
We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people. They make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug Feeling.

Here's the exciting bit… A day includes:
An exciting opportunity has arisen to join our Employee Relations team as an Employee Relations Coordinator. Supporting both Superdrug and Savers, you'll play a key role in employee relations activities with a focus on policy development, legislative updates, ER tools and templates, Data Subject Access Requests (DSARs), compliance activities and employment law administration.
Working closely with the Lead ER Specialist, you'll help ensure ER processes meet the highest standards while supporting policy reviews, legal requirements, employment tribunals and wider people initiatives. This is an excellent opportunity for someone with strong administration skills who is looking to develop your career within Employee Relations and gain exposure to a broad range of ER activities.

Key Responsibilities:

• Support policy and procedure development through research, analysis and review of emerging legislative changes across the UK and ROI.
• Assist in reviewing existing policies and presenting recommendations and updates to the Lead ER Specialist.
• Ensure policy and procedure updates are accurately maintained across all internal systems and platforms.
• Coordinate and administer Data Subject Access Requests (DSARs), including logging requests, reviewing data sets and preparing information for release.
• Support the organisation of training workshops and development sessions for People teams and key stakeholders.
• Support the ongoing relationship with external employment lawyers and ensure they have access to relevant information when handling employment tribunal cases.
• Assist with the administration of Right to Work checks and sponsorship processes, acting as a Level 1 user where required.
• Maintain accurate case trackers, legal trackers and spend trackers, supporting reporting for the Senior People Team.
• Maintain accurate records and ensure all case files meet the required compliance standards.
• Support the ER Specialist in monitoring developments in employment legislation and the Employment Rights Act.
• Build effective relationships with People teams across Superdrug and Savers and other key stakeholders.
• Identify themes, trends and opportunities for continuous improvement and share insights with the Lead ER Specialist.
• Undertake additional tasks aligned to the role and within your capabilities as required.

Personal Attributes:

• Strong administration skills with excellent attention to detail.
• A passion for people and a genuine interest in developing a career in Employee Relations.
• Ability to manage confidential information with professionalism and integrity.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• An interest in employment law and legislative developments.
• A proactive and collaborative approach to work.
• Understanding of the important role Employee Relations plays in colleague experience and employer brand.
• Sees every interaction with the customer as an opportunity to brighten their day.
• Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful.
• Be ‘The Best You’ using positive language and behaviours with customers and team members.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform
• Committed to join in, have some fun and celebrate everyone’s hard work.
• Builds great working relationships based on trust, respect and takes into account others needs.
• Regularly asks for feedback and uses it to improve and grow.
• Breaks down problems into smaller, manageable steps for easier resolution.
• Team up with others to find solutions through Ai and thrives on the strength of working together.
• Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward.
• Actively developing your ability to use AI effectively and think critically about outputs
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

Desired but not Essential:

• Previous exposure to Data Subject Access Requests (DSARs). Training can be provided.
• Experience within a People, HR or Employee Relations environment.
• Knowledge of employment law principles.

What’s in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support
• Come and be part of something special!