ER Case Manager, ER Centralized Case Management Team

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job description

DESCRIPTION

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly - acting as a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.

You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.

Key job responsibilities

1. Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
2. Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes.
3. Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. You will analyze ER metrics to identify trends, report insights to leadership, and implement targeted solutions through strategic action plans.
4. PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. You will share best practices and maintain accurate reporting for business reviews.
5. Data and Reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. You will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement.
6. HR Policy and Practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices.

BASIC QUALIFICATIONS

1. Bachelor's Degree or equivalent post-secondary qualification.
2. Experience in Complex ER Case Management.
3. Experience in managing multiple disciplinary and grievance cases.
4. Fluent in both spoken and written English (Common European Framework of Reference C2).

PREFERRED QUALIFICATIONS

1. CIPD qualified.
2. Good understanding of MS Office tools (Outlook, Excel) and HR information systems.