ER Case Manager

Serco Limited; West Midlands Combined Authority; Remote; GBP 34,000 - 39,000; Full time

Job description

Employee Relations Case Manager
Remote
Full time, 9-month Fixed Term Contract - Maternity Cover
Salary £34,000 -£39,000 per annum dependent on experience

Are you an experienced HR professional with a passion for employee relations and a talent for coaching others through complex people issues? Do you thrive in a fast-paced, consultative environment where your input truly shapes outcomes? If so, we want to hear from you.

As an Employee Relations Case Manager at Serco, you'll join a centralised team of ER specialists providing expert advice and support to over 3,000 people managers across the UK.

This is a key role in supporting people managers through the full employee lifecycle, covering areas such as performance, grievance, disciplinary, absence management, and more. You'll act as a trusted advisor, ensuring legal compliance, best practice, and timely case resolution.

As part of this you'll:

1. Manage a range of employee relations cases from start to finish across the UK.
2. Provide pragmatic and proactive HR advice aligned with employment law and Serco's policies.
3. Coach and support People Managers, helping them handle people matters with confidence.
4. Collaborate with HR Business Partners and provide key insights through data and case reviews.
5. Support policy development, tribunal preparation, and contribute to best practice approaches.
6. Mentor ER Advisors and act as an escalation point for complex queries.

What you'll need to do the role:

1. HR Qualified (CIPD or equivalent) - or significant equivalent experience.
2. Strong knowledge of UK employment law and HR best practice.
3. Proven experience managing complex ER cases (redundancies, grievances, restructures, etc.).
4. Skilled in coaching and influencing managers with a calm, professional, and commercial approach.
5. Ability to operate independently in a fast-paced, service-oriented environment.
6. Exceptional stakeholder management and communication skills.
7. Experience working within a client-facing or consultancy-style HR setting is a bonus.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

1. 25 days annual leave plus bank holidays.
2. Annual leave purchase scheme.
3. Up to 6% contributory pension scheme.
4. Free onsite parking.
5. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
6. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
7. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
8. A safe and supportive culture.
9. A company passionate about diversity and inclusion.

If you're an HR professional who brings both heart and strategy to employee relations, we'd love to hear from you. Apply today and take the next step in your career with Serco.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.