ER Case Advisor - (Contract)

AmTrav; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Private medical cover

Pension plan with Aviva

Life Insurance

Income protection

Work from Anywhere days

Job summary

Perk is expanding its People team and introducing a newly created People Advisor role on a Fixed-Term Contract to revolutionize how employee relations are managed. You will leverage AI to research, prioritise accounts, draft outreach and handle casework across UK, Barcelona, and Boston.

You will work closely with leaders to navigate performance, conduct, probation and policy changes, delivering human-centric support while ensuring compliant documentation and timely resolution.

Qualifications

• Experience with AI tools to drive efficiency in casework and workflows.
• Strong judgement and coaching skills for co-pilot support to managers.
• Deep ER expertise across UK and Europe with proactive problem solving.
• Strategic partnership and data utilization to mitigate risks.
• Attention to detail and regional compliance in documentation.

Responsibilities

• Develop and implement next-generation ways of working, using AI to streamline case management, data analysis and manager enablement.
• Act as trusted co-pilot to leaders, guiding performance, conduct, probation, attendance and policy changes.
• Maintain compliant documentation and provide high-quality, human-centric ER support across the region.
• Transform raw data into strategic insights, identifying trends and early warning signs.
• Drive ER cases from open to resolution with efficiency and care, ensuring timely progress.
• Partner with the People Team and business units to align delivery of all ER matters.

Job description

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

The Role

We're scaling rapidly, and as we expand our reach, launch new products, and enter new markets, we need to stay sharp, scalable, and human. That's where you come in.

We're introducing a newly created People Advisor role on a Fixed-Term Contract. This isn't just about managing a queue of cases; it's a unique project to build a legacy.

We want you to harness modern systems and AI to revolutionize how we manage employee relations, uncover casework insights, and proactively empower our business leaders.

We're looking for someone who thrives in fast-paced environments, has the curiosity to pioneer AI-driven ways of working, and brings deep experience handling complex, international ER cases.

You'll collaborate closely with our People team across the UK, Barcelona, and Boston. If you want to lead a high-impact project that will meaningfully elevate our people and performance, we'd love to meet you!

What you'll do

• Develop and implement next-generation ways of working, utilizing AI integration to streamline case management, data analysis, and manager enablement.
• Act as a trusted co-pilot to our leaders, empowering them to confidently navigate performance, conduct, probation cases, attendance concerns, and policy changes.
• Maintain flawless, compliant documentation while providing high-quality, human-centric support that ensures our policies are applied consistently across the region.
• Transform raw data into strategic insights, highlighting trends and early warning signs so we can intervene proactively rather than reactively.
• Drive ER cases from open to resolution with exceptional efficiency, minimizing timelines without compromising on care or compliance.
• Partner seamlessly with the wider People Team and business units to ensure smooth, aligned delivery of all ER matters.

What you'll bring

• A forward-thinking mindset and tech proficiency: Practical experience using AI tools to drive efficiency, enabling you to successfully embed modern workflows into our daily casework.
• Exceptional judgement and coaching skills: The ability to balance structured case processes with human nuance, providing co-pilot support that leaves managers feeling confident and empowered.
• Deep ER expertise and pace: Strong, hands-on experience navigating complex ER, performance, and conduct cases across the UK and Europe, ensuring matters progress swiftly with noticeable reductions in delays.
• Strategic partnership and data utilization: The ability to build deeply integrated, trusted partnerships across the business, using clear, reliable case data to support planning and mitigate risks.
• Relentless attention to detail: A highly organized approach guaranteeing an impeccable standard of documentation accuracy and regional compliance.

What we offer

• Competitive compensation package
• Rest and recharge with 25 days of annual leave plus bank holidays
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
• Plan for your future with our qualifying earnings company pension plan with Aviva
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Rest assured that you're covered by income protection in case you experience a long-term sickness or absence
• Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks' paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Stay savvy with access to a wide variety of discounts and rewards
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
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