Equipment Services Operations Analyst

TN United Kingdom; High Wycombe; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Equipment Services Operations Analyst to enhance their Field Service Management business systems across Europe. The ideal candidate will possess strong data analysis skills, particularly in SQL, and have a solid understanding of field equipment repair and maintenance operations. This role involves documenting service delivery processes, analyzing business needs, and collaborating with both service and IT teams to create impactful reports and dashboards using tools like Power BI. If you are passionate about optimizing service operations and have a background in relevant industries, this opportunity is perfect for you.

Qualifications

• Strong analytical skills with experience in service processes.
• Proficient in SQL report writing and field service management systems.

Responsibilities

• Documenting and mapping Equipment Services delivery processes.
• Analyzing business needs and identifying optimization opportunities.
• Developing documentation and engaging with teams for report maintenance.

Skills

Analytical experience supporting a Service process

Experience of Field Service Management systems

SQL report writing experience

Manufacturing, Aerospace, Biotech, Defence knowledge

Good conceptual, analytical, and communication skills

Power BI or similar analytical tools

Education

Bachelor’s degree in Business, IT, engineering, or a related field

Tools

Power BI

SQL

Job description

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Equipment Services Operations Analyst, High Wycombe

Client: Expert Employment

Location: High Wycombe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9d19e1ad6fdb

Job Views: 2

Posted: 18.04.2025

Expiry Date: 02.06.2025

Job Description:

Equipment Services Operations Analyst required to help further develop my clients Field Service Management business systems across Europe. The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.

Skills:

1. Analytical experience supporting a Service process.
2. Experience of Field Service Management systems.
3. SQL report writing experience.
4. Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
5. Bachelor’s degree in Business, IT, engineering, or a related field.
6. Good conceptual, analytical, and communication skills.
7. Power BI or similar analytical tools.

Responsibilities:

1. Understanding, documenting and mapping Equipment Services delivery processes.
2. Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities.
3. Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc.
4. Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing.