Equine Secretary

VC Evidensia UK; Newbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a busy Equine Hospital in Newbury, where your role as an Equine Secretary will be pivotal in managing client interactions and ensuring smooth operations. This position offers a supportive environment with full training provided, allowing you to thrive in a fast-paced setting. With a focus on excellent equine knowledge and a friendly telephone manner, you'll be integral to our client service. Enjoy generous annual leave, enhanced family-friendly policies, and a commitment to diversity and inclusion. This is a fantastic opportunity to develop your career in a well-respected organization.

Benefits

6.6 weeks of annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Ability to work under pressure and in a fast-paced environment.
• Confident and friendly telephone manner.

Responsibilities

• Manage incoming telephone inquiries and schedule client appointments.
• Process client payments and manage patient admissions.

Skills

Microsoft Office

Client Communication

Equine Knowledge

Job description

We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries, scheduling client appointments, and overseeing the appointment diary. Responsibilities also extend to processing client payments, managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals.

Join a fantastic team

Donnington Grove Veterinary Group is a busy Equine Hospital based in Newbury, Berkshire. Our main hospital has RCVS Tier 3 hospital status and is located in Newbury, a thriving town in West Berkshire, with many restaurants and a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it offers beautiful countryside for walks with canine companions. The branches at Tadley and Thatcham are nearby and equipped for surgical procedures and digital diagnostic imaging.

More about you

We require someone who can work well under pressure, is a team player, and enjoys working in a fast-paced environment. A confident and friendly telephone manner is essential, as many client interactions are telephone-based.

Excellent equine knowledge is required to handle emergency calls. Full training will be provided, but you should be competent in Microsoft Office and Outlook.

This is a 35-hour week position with varied shifts, including occasional Saturdays.

Benefits

• 6.6 weeks of annual leave
• Additional leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback with hundreds of retailers
• Discounted staff pet care

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process.

Donnington Grove - Newbury