EPR Training Co-ordinator

Lewisham and Greenwich NHS Trust; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Job summary

Lewisham and Greenwich NHS Trust is seeking an EPR Training Coordinator to lead training coordination within the EPR Acceleration Programme in London. You will manage training tracks, track learner progress and report training compliance across the programme.

Role involves coordinating classroom and virtual sessions, liaising with operational managers, and ensuring LMS data integrity, with a focus on supporting staff through a major digital transformation in the NHS.

Qualifications

• Degree or equivalent experience.
• Microsoft Office 365 certification.
• Certification in an EPR system or equivalent experience in using an EPR system.
• Experience working in an acute NHS setting.
• Significant experience of working with Learning Management Systems.
• Assisting Trainers when delivering training programmes to groups or individuals.
• Understanding of IT Service Desk systems.
• Experience of working on large digital programmes.

Responsibilities

• Coordinate training-related meetings, distribute agendas, maintain action logs and provide administrative support to the Training Team.
• Develop and maintain effective working relationships with operational managers, service leads and programme teams to support training planning and delivery.
• Communicate training requirements, deadlines and compliance information clearly to staff and managers across the Trust.
• Support data collection, data validation and performance reporting relating to organisational training readiness.
• Ensure training activities are coordinated effectively and delivered in line with programme timelines and deadlines.
• Assist with the development, maintain and regularly review the Trust training catalogue and associated training communications.
• Coordinate the scheduling, booking and administration of classroom and virtual training sessions.
• Send out end user training details for the Trust’s EPR (Electronic Patient Record) through the LMS (Learning Management System).
• Maintain accurate records of planned training events, attendee lists, cancellations and non-attendance.
• Ensure course information, venues, joining instructions and training materials remain accurate within the LMS.
• Prepare training rooms and associated equipment to support classroom-based training activities.
• Provide on-the-day administrative support for classroom events including registration, attendance monitoring and issue resolution.
• Produce routine and ad-hoc reports on training attendance, compliance, booking activity and learner progress for managers and programme leads.
• Act as first point of contact for training-related enquiries received via the shared mailbox, LMS and service management system.
• Ensure all learner and manager queries are resolved within agreed service standards or escalated appropriately.
• Check end users’ EPR Training compliance using the LMS.
• Provide support to end users on how to complete their EPR training.
• Update and manage the emails and training guides that are sent out to staff prior to them completing their training.
• Undertake specific system administration activities to ensure the smooth running of the EPR.
• Assist with the uploading of SCORM packages to the LMS.
• Receive, prioritise, and resolve IT Service issues using the IT Service Desk system (Halo), ensuring logs are closed within specific timeframes or escalating to another division of the IT Department as appropriate.
• Support the EPR Programme Training Manager by applying knowledge and logic to troubleshoot problems, ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly
• Ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems
• Assist with the testing of any new software releases and upgrades to the LMS and highlight problems which need to be escalated to systems suppliers
• Liaise with the relevant Service Managers and Departments such asUser Access & Security, Medical Education, Medical Staffing and Temporary Staffing etc. with planning staff training
• Attend staff inductions when required
• Identify and escalation issues with the LMS software highlighted by Trust staff
• Provide feedback on eLearning/training material uploaded to the LMS
• Support end users over the phone and in person
• Work without supervision and prioritise queries, incorporating departmental policies and procedures

Skills

Organised

Interpersonal skills

Communication skills

Ability to work under pressure

Education

Degree or equivalent experience

Microsoft Office 365 certification

Certification in an EPR system or equivalent experience in using an EPR system

Tools

MS Office 365

Learning Management System (LMS)

IT Service Desk tools

Job description

Step into a place where exceptional care, patients, culture, and careers come together.

Explore our current vacancies and take your first step toward making a real difference.

Watch our video to learn what it’s like to work at LGT.

Join us. Make a difference. Be part of Team LGT.

Main area EPR Grade Band 5 Contract Fixed term: 9 months (Short Term Project Ending 1st June 2027) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 197-RF8668

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICSc in Bexley, Greenwich and Lewisham.

Job overview

Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. Our trust vision is to be exceptional – in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.

To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.

The EPR Training Coordinator will be a key member of our programme training team, coordinating the training activities and ensuring the training progress, compliance, milestones, risks, etc. are communicated effectively across the programme.

Main duties of the job

The EPR Training Coordinators will provide high quality administrative, project and co-ordination support for the EPR Programme Training.

The post holder will have responsibility for setting up training tracks, tracking the learning progress, and reporting on training compliance from LMS. The post holder will ensure effective training organisation and support efficient in-person and virtual training delivery using their initiative and administrative, event management, and organisational skills. They will bring their excellent communication skills to support engagement with our stakeholders.

This is a fantastic opportunity to be play a pivotal role in a once-in-a-generation digital transformation programme.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Detailed job description and main responsibilities

The post holder will:

· Coordinate training-related meetings, distribute agendas, maintain action logs and provide administrative support to the Training Team as required

· Develop and maintain effective working relationships with operational managers, service leads and programme teams to support training planning and delivery

· Communicate training requirements, deadlines and compliance information clearly to staff and managers across the Trust

· Support data collection, data validation and performance reporting relating to organisational training readiness

· Ensure training activities are coordinated effectively and delivered in line with programme timelines and deadlines

· Assist the development, maintain and regularly review the Trust training catalogue and associated training communications

· Coordinate the scheduling, booking and administration of classroom and virtual training sessions

· Send out end user training details for the Trust’s EPR (Electronic Patient Record) through the LMS (Learning Management System)

· Maintain accurate records of planned training events, attendee lists, cancellations and non-attendance

· Ensure course information, venues, joining instructions and training materials remain accurate within the LMS

· Prepare training rooms and associated equipment to support classroom-based training activities

· Provide on-the-day administrative support for classroom events including registration, attendance monitoring and issue resolution

· Produce routine and ad-hoc reports on training attendance, compliance, booking activity and learner progress for managers and programme leads

· Act as first point of contact for training-related enquiries received via the shared mailbox, LMS and service management system

· Ensure all learner and manager queries are resolved within agreed service standards or escalated appropriately

· Check end users’ EPR Training compliance using the LMS

· Provide support to end users on how to complete their EPR training

· Update and manage the emails and training guides that are sent out to staff prior to them completing their training

· Undertake specific system administration activities to ensure the smooth running of the EPR

· Assist with the uploading of SCORM packages to the LMS

· Receive, prioritise, and resolve IT Service issues using the IT Service Desk system (Halo), ensuring logs are closed within specific timeframes or escalating to another division of the IT Department as appropriate.

· Support the EPR Programme Training Manager by applying knowledge and logic to troubleshoot problems, ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly

· Ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems

· Assist with the testing of any new software releases and upgrades to the LMS and highlight problems which need to be escalated to systems suppliers

· Liaise with the relevant Service Managers and Departments such asUser Access & Security, Medical Education, Medical Staffing and Temporary Staffing etc. with planning staff training

· Attend staff inductions when required

· Identify and escalation issues with the LMS software highlighted by Trust staff

· Provide feedback on eLearning/training material uploaded to the LMS

· Support end users over the phone and in person

· Work without supervision and prioritise queries, incorporating departmental policies and procedures

Person specification

Qualifications

• Degree or equivalent experience
• Microsoft Office 365 certification
• Certification in an EPR system or equivalent experience in using an EPR system

Experience

• Experience working in an acute NHS setting
• Significant experience of working with Learning Management Systems
• Assisting Trainers when delivering training programmes to groups or individuals
• Understanding of IT Service Desk systems
• Experience of working on large digital programmes

Skills

• Organised - ability to manage own workload, work with minimal supervision, be highly motivated
• Excellent interpersonal skills including the ability to communicate both orally and in writing
• Ability to work under pressure and to specified deadlines
• Advanced MS Office skills, including Word, Excel, Powerpoint, Outlook and Teams

We reserve the right to close the post before the stated closing date. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.

Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Use of AI in recruitment: We may use artificial intelligence (AI) tools to support the initial review of applications against the essential criteria for this role. Where AI is used, it will support rather than replace human decision-making, and applications will remain subject to appropriate human review.

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.
All applications received before the cap is reached will be considered equally and assessed against the person specification.