EPR Subject Matter Expert-Outpatient Workflow & Operational Management

Barking, Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Barking, Havering and Redbridge University Hospitals NHS Trust is seeking an Outpatients Workflow and Operational Management Subject Matter Expert for a secondment opportunity. The role requires significant operational management experience and expertise in outpatients workflow to support the implementation of their new Electronic Patient Record system. This position plays a critical role in ensuring effective decision-making and workflow design for the Trust's EPR initiative.

Qualifications

• Significant operational management experience required.
• Experience in change management and ability to handle complex queries.
• Familiarity with outpatient workflow processes.

Responsibilities

• Support the implementation of the EPR by providing subject specialist expertise.
• Influence decision-making on design and workflows within the EPR.
• Collaborate closely with operational information officers and other stakeholders.

Skills

Operational management

Change management

Outpatients workflow

Analytical skills

Problem-solving

Job description

A Vacancy at Barking Havering and Redbridge Univ Hospitals NHS Trust.

The EPR Team is excited to announce a fantastic secondment opportunity to join the programme as our Outpatients Workflow and Operational Management Subject Matter Expert.

Our EPR Subject Matter Experts play a key role in the implementation of BHRUT's new EPR by acting as the subject specialist within their designated area of expertise, using their knowledge of our internal Trust systems and processes to support the supplier and wider programme team with decision-making and design of our new workflows.

For This Specific Role, We Are Looking For

• Outpatients workflow experience
• Significant operational management experience
• Experience of change management
• Ability to analyse and resolve complex queries, issues and problems

We are looking for people with an enthusiasm for digital, but no need to be a technical IT whizz. Your organisational knowledge, experiences, and subject matter expertise are much more important to us, and are the key to the programme's success.

All SME opportunities will be a secondment at your current band, terms and conditions. Our expectation is that this postholder will work at around B8a to B8c level.

We would welcome informal enquiries in advance, and ask all internal BHRUT staff to discuss any secondment opportunities with their existing line manager before applying.

The EPR Subject Matter Experts (SMEs) will provide subject specialist expertise to support the introduction of an Electronic Patient Record (EPR) solution for Barking, Havering & Redbridge University Hospitals NHS Trust (BHRUT).

The EPR SMEs will provide specialist input to the EPR programme, working closely with the Chief Operational Information Officer, Workstream Leads, Workstream Analysts, and associates from our system supplier to influence the decision-making processes for the design and workflow of the new EPR.

The EPR SMEs will be role specific. Using their own expertise and knowledge of existing Trust processes and systems, alongside their ability to form excellent working relationships with colleagues in their role-specific area, they will collate consensus data and facilitate feedback, influencing the build and establishment of future workflows within the EPR.

For further information on this role, please see the attached detailed Job Description and Person Specification.

We are an organization that is continuously improving, driven by a determination to deliver high-quality care that our patients are satisfied with. We have recently opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); our Chief Executive, Matthew Trainer, has been named the top CEO by the Health Service Journal.

We operate from two main sites: KGH in Goodmayes and Queens Hospital in Romford. We have two busy emergency departments with more than 330,000 visitors last year. We are campaigning for the £35m needed to transform the A&E at Queens and eliminate corridor care.

Our patients benefit from our Women's Health Hub in Ilford, an Ageing Well Centre in Hornchurch, and Community Diagnostic Centres (CDC) at Barking Community Hospital and St Georges Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week, providing an additional 88,000 scans annually.

Our staff, over 8,000 from 146 countries, mainly live in the diverse London boroughs we serve. Many work flexibly, and over 400 are enrolled in our Ofsted-accredited apprenticeship programs. We are proud to be a London Living Wage employer.

We look forward to implementing an electronic patient record that will be transformative for our staff and beneficial for our patients.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The full person specification is available in the job description. Please review it before applying.

Applicants are advised to read all information before submitting an application. Please clearly demonstrate how you meet the criteria in the person specification in the supporting information section of the application form.

All new staff are subject to a 6-month probationary period.

Applications should be made online. For assistance, contact Bani Sabharwal, Recruitment and Workforce Project Officer, at the provided contact details. Additional information can be obtained by contacting the manager.

This advert closes on Friday, 30 May 2025.

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