EPR Infrastructure Manager | East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 45,000 - 65,000; Full time

Job summary

A major NHS trust in England seeks an EPR Infrastructure Manager to oversee the support and maintenance of the EPR system's infrastructure. The role includes team leadership, strategic planning, and ensuring system performance and security. Ideal candidates will have strong experience in server and database management, along with excellent collaboration skills. This position comes with extensive benefits, including training opportunities and flexible working options.

Benefits

Flexible working options

Generous pension scheme

27 days annual leave

NHS discounts

Qualifications

• Strong experience in managing server and database environments.
• Expertise in strategic planning and team leadership.
• Knowledge of ITIL standards and best practices.

Responsibilities

• Lead the team managing server estate deployment and maintenance.
• Ensure high availability and performance of server and database environments.
• Engage in capacity planning for resource allocation.

Skills

Team management

Server environment monitoring

Database management

Disaster recovery planning

Collaboration skills

Job description

The EPR Infrastructure Manager will lead the team responsible for the EPR estates maintenance and support, ensuring optimal performance and availability of the EPR system. This role involves strategic planning, team management, and collaboration across technical and application teams to maintain a robust infrastructure that aligns with organisational objectives. This role is critical for ensuring the stability, performance, and security of the server estate supporting the EPR system. The EPR Infrastructure Manager will play a key role in managing the technical aspects of the EPR estate, contributing significantly to the Trust's healthcare initiatives.

1. Lead and manage the team responsible for server estate deployment, maintenance, and support within the EPR Infrastructure unit.
2. Oversee the design, configuration, deployment, and maintenance of server and database environments supporting EPR applications, ensuring high availability and performance.
3. Collaborate with the BI team and other stakeholders to ensure seamless integration between the database and server infrastructures.
4. Develop and implement server and database deployment strategies in alignment with trust growth plans and project initiatives.
5. Lead the team on proactively monitoring server and database environments, identifying and addressing performance bottlenecks and potential issues to maintain optimal system performance.
6. Engage in capacity planning exercises to ensure server and database resources meet the Trust's requirements and facilitate scalability.
7. Lead disaster recovery planning and failover/fallback exercises for the Epic infrastructure, ensuring timely recovery in case of failures and minimizing data loss.
8. Collaborate with vendors, technical teams, and end-users to troubleshoot Epic Infrastructure incidents and problems, and implement solutions.
9. Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards.

We are ESNEFT, providing hospital and community health services to nearly one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics, and in patients' own homes.

As one of the largest NHS organisations in England, employing over 12,000 staff, we support our staff with a wide range of training, development opportunities, flexible working options, a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave (pro rata), and NHS discounts. Our Staff Health and Wellbeing programme offers various services. Our philosophy, 'Time Matters', focuses on improving processes and removing delays for staff and patients.

We are investing in digital transformation through a partnership with Epic, a leading electronic patient record (EPR) supplier, bringing the world's best EPR system to ESNEFT, transforming hospital life for staff and patients. If you are passionate about patient care and eager to develop your skills, we want to hear from you. Find out more about living and working here: www.youtube.com/watch?v=GkPu7HphU8A