EPR Infrastructure Manager

NHS; Colchester, Ipswich; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is seeking an EPR Infrastructure Manager to oversee the server estate and ensure optimal performance of the EPR system. Responsibilities include leading a technical team, managing deployment and maintenance, and ensuring system security. Ideal candidates will have extensive experience in server administration and team leadership, along with relevant qualifications. The position offers opportunities for professional development and a supportive work environment.

Benefits

Generous pension scheme

Flexible working options

27 days annual leave on commencement (pro rata)

NHS discounts

Qualifications

• Experience leading teams in critical systems management.
• Proven ability to manage complex server environments.
• Strong understanding of NHS Information Governance.

Responsibilities

• Lead the team responsible for server estate management.
• Oversee deployment and maintenance of EPR system.
• Collaborate with stakeholders for seamless infrastructure integration.

Skills

Team leadership

Server administration

Problem solving

ITIL knowledge

Technical documentation

Education

Relevant degree or equivalent qualification

Management/leadership qualification

Continued professional development

Tools

Server virtualisation technologies

Epic Certification

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

EPR Infrastructure Manager

The closing date is 02 November 2025

The EPR Infrastructure Manager will lead the team responsible for the EPR estates maintenance and support, ensuring optimal performance and availability of the EPR system.

This role involves strategic planning, team management, and collaboration across technical and application teams to maintain a robust infrastructure that aligns with organisational objectives.

This role is critical for ensuring the stability, performance, and security of the server estate supporting the EPR system. The EPR Infrastructure Manager will play a key role in managing the technical aspects of the EPR estate contributing significantly to the Trust's healthcare initiatives.

Main duties of the job

• Lead and manage the team responsible for server estate deployment, maintenance, and support within the EPR Infrastructure unit.
• Oversee the design, configuration, deployment, and maintenance of server and database environments supporting EPR applications, ensuring high availability and performance.
• Collaborate with the BI team and other stakeholders to ensure seamless integration between the database and server infrastructures.
• Develop and implement server and database deployment strategies in alignment with trust growth plans and project initiatives.
• Lead the team on proactively monitoring server and database environments, identifying and addressing performance bottlenecks and potential issues to maintain optimal system performance.
• Engage in capacity planning exercises to ensure server and database resources meet the Trust's requirements and facilitate scalability.
• Lead disaster recovery planning and failover/fallback exercises for the Epic infrastructure, ensuring timely recovery in case of failures and minimizing data loss.
• Collaborate with vendors, technical teams, and end-users to troubleshoot Epic Infrastructure incidents and problems, and implement solutions.
• Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

• Proven previous experience as a manager, a team leader or a very senior role
• Experience of managing 24/7 x 365 critical systems to a high level
• Proven experience of workload planning and delivery of key targets within a service environment.
• Development and documentation of standard documents and operating procedures
• Experience of facilitating change in practice to improve services
• Experience of structured change management
• Handling complex organisational issues and constraints.
• Significant experience of Server estate administration and design in the delivery of complex systems
• oResponsibility for a budget
• Experience of the IT security and other relevant areas of NHS Information Governance and the IG Toolkit requirements
• Experience of fostering knowledge of complex systems and information for technical teams for on-going support purposes

Qualifications

• Relevant degree or equivalent qualification or significant experience of working at degree level
• Management /leadership qualification or equivalent knowledge at post graduate level
• Evidence of continued professional development
• Epic Certification in appropriate modules

Knowledge

• Excellent technical knowledge and practical experience of server virtualisation technologies
• Understanding of ITIL processes
• Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes
• Ability to analyse & interpret highly complex information
• Knowledge of NHS Information Standards and their application in technical infrastructure
• Evidence of managing change in a technical environment and its impact upon users and our patients
• Advanced IT skills (MS Office applications)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust