EPOS Technical Support Manager – East Midlands

Ascent People; Manchester; On-site; GBP 42,000 - 50,000; Full time

Job summary

A Global tech client is seeking an EPOS Technical Support Manager for their Manchester-based team. This pivotal office-based role involves managing technical support teams to ensure an exceptional customer experience within the EPOS domain. Ideal candidates will have extensive experience in technical support and team leadership, along with strong problem-solving and communication skills. If you are a driven professional ready to lead in a dynamic environment, this opportunity could be the next step in your career.

Qualifications

• 5+ years of experience in EPOS systems and technical support.
• 3+ years in a management or team lead role.
• Understanding of EPOS hardware, software, and networking.

Responsibilities

• Manage and mentor a team of EPOS technical support specialists.
• Develop support strategies to enhance customer experience.
• Troubleshoot complex EPOS hardware and software issues.

Skills

Problem-solving

Analytical skills

Communication

Leadership

Education

Bachelor’s degree in Computer Science

Job description

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EPOS Technical Support Manager – East Midlands, Manchester

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Client:

Ascent People

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9bd1d127e99b

Job Views:

Posted:

Expiry Date:

06.08.2025

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Job Description:

Description

EPOS, Technical Support Manager, Line-management, 1st-3rd Line, office-based role, Global support service – East Midlands 50K

* Do you have experience of managing EPOS support teams?
* Are you used to communicating with C-suite stakeholders?
* Can you be a technical escalation point for the EPOS team?

The Role

A Global tech client is looking for an experienced EPOS Technical Support Manager to join this global team in the Derby area. This pivotal role involves leading the technical support team and ensuring the highest level of customer satisfaction.

Key Responsibilities

* Manage and mentor a team of EPOS technical support specialists
* Develop and implement support strategies to enhance customer experience
* Troubleshoot complex EPOS hardware and software issues
* Liaise with product development teams to improve system performance
* Analyze support metrics and implement process improvements
* Ensure adherence to SLAs and maintain high customer satisfaction rates

Requirements

* 5+ years of experience in EPOS systems and technical support
* 3+ years in a management or team lead role
* Strong understanding of EPOS hardware, software, and networking
* Excellent problem-solving and analytical skills
* Outstanding communication and leadership abilities
* Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Contact me for further details on the client and job role – 0-7-7-9-1-6-1-5-7-0-3

Salary on offer is up to 50K + benefits. This is an office-based role.

We value diversity and encourage candidates of all ages and backgrounds to apply. Ascent People is acting as an Employment Agency for this role.