Epilepsy Coordinator

We are seeking a highly organised and detail-oriented Epilepsy Coordinator to join our dedicated team within the Epilepsy Service. This pivotal role will provide essential administrative support to the multidisciplinary epilepsy team, ensuring the smooth and efficient running of services for patients with epilepsy. The successful post holder will play a key role in managing patient pathways, coordinating appointments, maintaining records and supporting the day-to-day operations of the epilepsy department.

Main duties of the job

1. Coordinate and book appointments for epilepsy patients, particularly those on Sodium Valproate, ensuring efficient use of resources.
2. Track and manage Sodium Valproate patients in line with clinical guidelines.
3. Maintain accurate patient records and serve as a point of contact for patients, families, and healthcare professionals.
4. Provide administrative support, including managing the Sodium Valproate Dashboard and assisting with audits.
5. Ensure full clinic capacity by liaising with consultants and nurses for appointment scheduling.
6. Support the smooth running of the epilepsy service and manage patient pathways to ensure timely access to care.

About us

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in well-being standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Job responsibilities

• Patient pathway coordination, ensuring timely access to epilepsy related services.
• Co-ordinate and book patient appointments, ensuring efficient use of clinical time and resources, particularly for patients receiving Sodium Valproate treatment.
• Assist the clinical team in tracking and managing patients who are prescribed Sodium Valproate to ensure patients are appropriately monitored in line with clinical guidelines.
• Maintain accurate and up-to-date patient records within the Trust's electronic systems, ensuring that information is accurately documented.
• Act as a point of contact for patients, families and healthcare professionals regarding epilepsy care.
• Deal with all queries, correspondence and telephone calls in a professional and sensitive manner, liaising with clinical and non-clinical colleagues to respond to such queries timely.
• Provide general administrative support to the epilepsy team, including coordination of the Sodium Valproate Dashboard.
• Contribute to continuous service improvement of the administrative processes within the epilepsy service.
• Assist the Epilepsy Clinical Lead and Specialist Nurses with the smooth running of the Sodium Valproate pathway.
• Co-ordinate appointment bookings for the Epilepsy Service; ensuring additional clinic capacity is sourced as required. Liaise with the consultants and specialist nurses to ensure a smooth and effective service for patients.
• Liaise with Consultants, Epilepsy Specialist Nurses and Divisional Managers to schedule outpatient sessions to ensure that all capacity is fully utilised.
• Create clinics as requested by the Divisional Operational Managers.
• Provide administrative support with audits as required.
• Work within the Trust's Patient Access Policy.
• Use PAS to access patient records for appointment booking, audit work and when dealing with queries/complaints etc.
• Retrieve case notes as required.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• ECDL certificate or equivalent.
• RSA III/NVQ Level 4 or equivalent experience.

Knowledge & Experience

• Previous NHS experience.
• Experience of data entry & producing reports.
• Knowledge of Patient Access targets.
• Knowledge of OP and IP Waiting Lists.
• Previous experience as a PAS user.
• Experience of managing Patient Tracking Lists.
• High level of patient pathway knowledge.

Skills & Attributes

• Good time management skills and proven ability to work to deadlines.
• Excellent organisational skills.
• Ability to review and prioritise workload.
• Excellent communication and interpersonal skills.
• Ability to analyse complex data.
• Ability to communicate complex information.
• Can deliver timely and accurate data whilst working under pressure.
• Able to work independently or as part of a team.
• Ability to work using own initiative and methodically.
• Able to develop good working relationships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.