Epicor Support Analyst

Tenth Revolution Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

FRG Technology Consulting is looking for a skilled Desktop Support professional to join their team in Manchester. This hybrid role emphasizes technical support and involves working with Epicor Kinetic, providing essential assistance to users while troubleshooting hardware and software issues.

The ideal candidate should possess strong communication skills, a quick learning ability, and be comfortable working independently and as part of a team. This position offers a unique opportunity for those looking to make a significant impact through technology.

Qualifications

• Proficient in troubleshooting both hardware and software issues.
• Experience with Epicor Kinetic or similar ERP software is highly desirable.
• Strong communication skills to assist users effectively.

Responsibilities

• Provide technical support in a hybrid environment.
• Assist users with hardware and software troubleshooting.
• Collaborate with team members to enhance operational efficiency.

Skills

Troubleshooting hardware and software

Experience with Epicor Kinetic or similar ERP

Strong communication skills

Ability to work independently and collaboratively

Problem-solving mindset

Job description

Overview

Unlock your potential in our Desktop Support role, where your technical expertise will play a crucial part in enhancing operational efficiency.

We are seeking a dedicated professional for a hybrid Desktop Support position based at Manchester. This role involves working with Epicor Kinetic and is ideal for individuals passionate about providing exceptional technical support.

Key Responsibilities and Skills

• Proficient in troubleshooting hardware and software issues.
• Experience with Epicor Kinetic or similar ERP software.
• Strong communication skills for effectively assisting users.
• Ability to work independently and collaboratively in a hybrid environment.
• Quick learner with a problem‑solving mindset.

This opportunity is perfect for candidates who thrive in a fast‑paced environment and enjoy making a positive impact through technology. If you have a passion for desktop support and a commitment to user satisfaction, we encourage you to apply for this role. Your expertise can help transform user experiences and drive operational success.