Epic Technical Specialist - Patient Access

Baylor Scott & White Health; Oklahoma City (OK); Remote; USD 60,000 - 80,000; Full time

Job description

Job Summary

Patient Access Team - Remote position

The pay range for this position is $47.41/hr (entry level qualifications) - $84.42/hr (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

The Epic Technical Specialist designs and implements Epic features aligned with BSWH initiatives. This role requires understanding multiple Epic modules and collaborating with managers and partners. The goal is to align with strategic goals and maximize Epic's utility for patient care and administration. The Epic Technical Specialist also mentors analysts, supporting their development in problem-solving, project execution, and go-live activities.

Essential Functions of the Role

1. Epic Systems Expertise: Serve as the main cross-application professional on Epic for a portfolio. Provide guidance for design recommendations, input on potential impacts on downstream modules, and perform complex troubleshooting.
2. Solution Design: Collaborate with managers and teams to create and implement innovative solutions for the organization. This includes ideation, customization, configuration, and integration with third-party applications.
3. Technical Consulting and Mentorship: Help analysts and portfolio owners with solution design and scoping calibration. Serve as a professional to validate enhancements and potential projects under the clinical team purview. Foster continuous learning and professional growth within the team.
4. System Optimization: Proactively review technical setup for critical architecture and configuration. Provide optimization and improvement opportunities. Articulate the required effort and benefits of each potential improvement.
5. Portfolio Health and Integration: Continuously evaluate and optimize new Epic modules and features. Improve efficiency, usability, and patient outcomes. Create business cases for new features for evaluation by operational leadership. When an Epic module does not meet current needs, oversee the integration of Epic with third-party systems. Ensure an optimal long-term approach.
6. Play a dynamic role in project planning, execution, and go-live support. Ensure smooth transitions to staff responsible for maintenance.

Key Success Factors

1. Must maintain Epic certifications. (Epic Cadence required).
2. Able to quickly develop deep Epic application knowledge to build, test, support and train.
3. Ability to work well in team environments.
4. Proficient with word processing, spreadsheet, and email software applications.
5. Demonstrates customer-oriented service excellence standards.
6. Self-motivated manager who can identify, prioritize, and resolve issues and advance personal knowledge.
7. Ability to execute complex tasks through organization and detail-oriented approach.
8. Ability and experience understanding end user workflow and owning the technical components of that workflow.
9. Demonstrates excellent interpersonal communication skills, among facility customers and team members.
10. Possess exceptional project management skills. Able to drive smaller initiatives and assist project managers in completing projects successfully.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

1. We serve faithfully by doing what's right with a joyful heart.
2. We never settle by constantly striving for better.
3. We are in it together by supporting one another and those we serve.
4. We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

1. Eligibility on day 1 for all benefits
2. Dollar-for-dollar 401(k) match, up to 5%
3. Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
4. Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

1. EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
2. EXPERIENCE - 7 Years of Experience
3. CERTIFICATION/LICENSE/REGISTRATION - Epic Certification (EPICCERT): Must obtain EPIC Certification within one year of hire or transfer to position.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.