EPD Customer Success Specialist – Finnish Speaking

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EPD Customer Success Specialist – Finnish Speaking, London

Client:

One Click LCA

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

668964702197

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity.

One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.

One Click LCA was founded in Finland in 2001 and has a team of +230 people on all continents.
Learn more at: www.oneclicklca.com

We are looking for an EPD Customer Success Specialist to work with our Finnish customers. One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, our solutions are used in over 140 countries, across +50,000 global construction projects, with +150,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.

You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.

This full-time, permanent position is available on a remote basis for candidates based in EU / UK.

What you’ll do:

• Deliver customer trainings and onboardings on Life Cycle Assessments and EPDs to make them successful in their use of our software to deliver EPDs.
• Help our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods.
• Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction.
• Stay up to date with the One Click LCA platform inside out to be able to help customers.
• Write and contribute to guidance articles which are published on our customer help centre page.
• Identify platform improvements and raise them to Product Management.
• Maintain high quality standards compliance of our LCA & EPD work.

What you need:

• Degree in engineering with a major or minor in environmental, mechanical, materials or similar.
• 1-2 years hands-on experience on LCA, product sustainability or related area is an advantage.
• Experience in technical support, product training and process documentation is an advantage.
• Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs.
• High customer and service orientation, with attention to details.
• Ability to quickly analyse client situation and to find most suitable solution for them.
• Fast learning skills and desire to improve constantly.
• Excellent communication skills both externally and within the team.
• Proficiency in English and Finnish.

What we offer:

• Work in a growing business that helps bring about a zero-carbon future.
• Substantial freedom – with no fixed hours and remote working.
• Challenges, substantial responsibility and the chance to see the results of your work directly.
• Competitive compensation and opportunity for professional development.
• A dynamic, friendly, motivated and diverse team of top-notch professionals.
• Great colleagues, social events and ability to contribute to market transformation.

Interested?

We are eagerly waiting for your application until 4 May 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.