EOC Triage Nurse / Paramedic

NHS; Exeter, Bristol; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking an experienced EOC Triage Nurse / Paramedic to enhance their clinical skills within a dynamic emergency services team. The role involves remote patient assessment, collaboration with medical dispatchers, and significant opportunities for professional development and career progression, in a supportive environment focused on staff wellbeing.

Benefits

27 days holiday entitlement plus public holidays

Pay enhancements for out of hours and shift work

Career and salary progression

Free parking across Trust sites

Access to CPD opportunities

Qualifications

• Experience as a healthcare professional is essential.
• Experience in emergency or primary care settings.
• Portfolio of current, relevant practice including triage.

Responsibilities

• Provide remote clinical assessment and triage of patients contacting 999.
• Collaborate with emergency medical dispatchers for acute medical advice.
• Ensure appropriate medical interventions for patients.

Skills

Remote Decision Making

Telephone triage

Assessment and triage

Education

Registered Healthcare Professional

Basic computer literacy

Job description

Go back South Western Ambulance Service NHS Foundation Trust

EOC Triage Nurse / Paramedic

The closing date is 06 July 2025

Are you an experienced Nurse / Paramedic looking to expand your clinical knowledge and skill-set within the Emergency Services environment?

We are currently recruiting Nurses / Paramedics with emergency or primary care triage experience to join our multi-disciplinary clinical team within the Emergency Operations Centres (EOC).

We will be recruiting to a variety of rotas, however, colleagues will be required to work a full range of shifts, including night shifts.

Our Emergency Operations Centres are made up of the following staff groups:

• Emergency Medical Dispatchers (999 Call Takers)
• Dispatchers

Who all work collaboratively to ensure our patients receive the most appropriate medical intervention, guidance and support at their time of need.

The EOC Clinical Team is a multi-disciplinary team made up of:

• Nurses
• Paramedics
• Doctors
• ACPs

Main duties of the job

What is an EOC Triage Clinician?

An EOC Triage Clinician provides a robust remote clinical assessment and triage of all patients and service users who contact 999. Alongside this, our Clinicians work alongside our Emergency Medical Dispatchers and Dispatch colleagues to provide acute medical advice and guidance to ensure every patient is getting the right care at the right time.

What support and development do I get as a clinician?

Within the EOC, we have a team of highly experienced Clinical Team Leaders and Senior Clinicians who are committed and dedicated to ensuring our clinical workforce have support and guidance when needed .

The Trust has recently been awarded NHS Pastoral Care Quality Award, meeting the required standard for best practice pastoral care. This is evidence of the Trust's commitment to staff wellbeing to both potential and existing employees.

Alongside this, we provide all clinicians with access to CPD opportunities, we are delighted to offer higher Education Modules , Funded Short Courses , Free CPD Events and access to e-Learning platforms .

Depending on your career ambitions, we also offer great career development opportunities either clinically or operational leadership.

For a day in the life of an EOC Clinician, please view the following video and refer to the quotes from our team attached:

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see attached the job description and person specification.

Person Specification

Qualifications

• Registered Healthcare Professional
• Qualification or appropriate experience in basic computer literacy, including data input
• Portfolio of current, relevant practice
• Remote Decision Making module or equivalent
• Experience in dealing with a range of age and social groups
• Experience as a healthcare professional
• Understanding of the wider health care community within the context of remote care
• Experience in assessing and triaging a variety of presentations in emergency or primary care setting
• Previous experience with telephone triage
• Previous experience working in different healthcare settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust

£37,338 to £44,962 a yearplus unsocial enhancements*