Environmental Technical Services Officer

North Norfolk; Cromer; Hybrid; GBP 12,000 - 14,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Hybrid working

Local government pension scheme

Onsite parking

Employee assistance program

Discounts portal

Salary sacrifice schemes (bikes, home)

Job summary

North Norfolk Council is seeking a part-time administrator to support Environmental & Leisure Services. You will manage garden and commercial waste databases, handle customer requests, and assist with day-to-day queries. The role may involve covering Environmental Technical Services Officers across the wider service area.

Ideal candidates will have strong data input skills, excellent communication, and a commitment to confidentiality. Hybrid working options may apply where appropriate.

Qualifications

• Experience inputting and managing data to a high standard.
• Excellent communication skills for advising customers.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Administer garden waste and commercial waste customer databases.
• Process customer requests and queries.
• Assist in day-to-day queries across the team.
• Cover Environmental Technical Services Officers as needed.

Skills

Data entry

Communication

Confidentiality

Attention to detail

Tools

Database software

Job description

About The Role

Working as part of a small specialist team we are looking to appoint an enthusiastic individual to assist with the day to day work of Environmental & Leisure Services.

The main duties will include the administration of garden waste and commercial waste customer databases, processing customer requests and assisting in the day to day queries. You may also be required to cover the Environmental Technical Services Officers across the wider service area of Environmental Health and Leisure.

Please note that this is a part time role, working 22 hours per week. The working days will be agreed and set on a permanent basis, although this can be discussed further at interview.

About You

The successful candidate will have an eye for detail, you will be able to collate and input data in order to prioritise and manage a varied and demanding workload.

You will possess good communication skills as the role will involve providing advice and guidance to a range of customers. It is essential that you are tactful, diplomatic and able to maintain confidentiality

Closing Date

11.59pm on 16th November 2026

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applicants.

Interviews

Interviews will take place on Thursday 26th of November 2026.

Get in Touch

For an informal discussion, please contact Jemma Alston (Waste and Contracts Manager)

Telephone: [phone]
Email: [e-mail]

About Us

North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a decarbonisation strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).

You will also enjoy:

• a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
• 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
• access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.