Environmental Services Team Leader

North Norfolk District Council; Cromer; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee assistance program

Discounts portal

Salary sacrifice schemes

25 days' holiday per year

Job summary

North Norfolk District Council is seeking an Environmental Services Team Leader to oversee waste and street cleansing operations and to drive high-quality outcomes for our communities and businesses.

You will manage contractors, lead a team of Officers, and ensure statutory obligations are met while delivering our ambitious environmental objectives in a customer-focused setting.

Qualifications

• Experience of waste and recycling services and/or street cleansing.
• Ability to lead and motivate a team.
• Understanding of relevant legislation governing services.
• Customer-focused and able to build trusted relationships.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the monitoring and management of the work of our contractors to ensure performance and quality outcomes.
• Lead a team of professional Officers and develop their talents.
• Ensure the team and the Council meet statutory obligations and ambitious objectives.
• Deliver high-quality public service in a customer-oriented environment.

Skills

Leadership

Communication

Interpersonal skills

Time management

Stakeholder management

Job description

About The Role

We are looking for someone with a genuine passion for helping us to create a better, cleaner environment for North Norfolk and doing the right thing for our communities, businesses and the environment.

Our Environmental Services team are responsible for delivering a range of front facing services, including in some of Norfolk’s prime visitor destinations, covering waste collections, street cleaning and grounds maintenance.

Each day in Environmental Services is different - a new query, service issue or work request that you will help resolve. You will lead on the monitoring and management of the work of our contractors, ensuring the required performance is delivered and high quality outcomes achieved.

You will lead a team of professional Officers, ensuring that the team and the Council meet their statutory obligations and ambitious objectives.

About You

We are seeking an assertive and self motivated professional with experience of waste and recycling services and/or street cleansing and a commitment to high quality public service.

As the Environmental Services Team Leader, leadership skills and the ability to motivate people are essential in this role. You'll have the ability to manage your own and the team’s time effectively, whilst growing and nurturing the team’s talents.

You will have a detailed understanding of the legislation under which our services are delivered and, drawing on experience gained in a similar role, will bring a positive, solution focussed approach, with the confidence to resolve issues as and when they may arise, with an awareness of the wider organisational context.

As you will be working in a customer orientated environment, you must have the ability to build trusted relationships with customers, contractors and stakeholders. You’ll be a confident communicator, with strong interpersonal skills, delivering professional and helpful customer service, even in the face of demanding and testing situations.

About Us

North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a decarbonisation strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).

You will also enjoy:

• a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
• 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
• access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.