Environmental Services Officer (Enforcement)

Norwich City Council; Norwich; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join Norwich City Council in delivering high-quality environmental services aimed at enhancing the city’s appeal while assisting the community through proactive enforcement and engagement initiatives. This role focuses on monitoring environmental standards, stakeholder collaboration, and ensuring project delivery aligns with the Norwich 2040 City Vision.

Benefits

Local Government Pension Scheme (LGPS)

Paid holiday entitlement starting at 26 days

Occupational health support

Qualifications

• Good standard of education including English and Maths required.
• Professional qualification in environmental enforcement is desirable.

Responsibilities

• Monitor and enforce environmental issues and legislation.
• Engage with stakeholders and resolve complaints.
• Ensure service delivery matches performance standards.

Skills

Negotiation

Customer Service

Problem Solving

Attention to Detail

Communication

Teamwork

Relationship Management

Investigative Skills

Education

Good standard of general education including English and Maths

Professional qualification in environmental enforcement

Job description

Assist in the development and provision of efficient, effective and customer focussed services on a neighbourhood basis including engagement with stakeholders. This includes providing business administration, technical and financial support for citywide services.

Carry out day to day monitoring and enforcement of environmental issues and contraventions of relevant legislation.

To provide a professional service investigating, resolving and responding to enquiries and complaints, thereby reducing avoidable contact in future.

Assist in the monitoring of performance across the managed services ensuring that standards are maintained and enhanced.

Assist in the design and delivery of projects across the managed services and responsible for the performance management of contractors including data collection and management.

To provide a customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency.

To contribute to the delivery of an effective and focused environmental service for the council ensuring that Norwich is a safe and attractive place for our residents, visitors and users of all services.

Job Description

Provide a visible presence and seek to change poor behaviour in the public through education, advice and contributing to and taking enforcement action against environmental crimes, using the full range of powers available to the council

Contribute to the efficient and successful delivery of services, including problem solving of locally embedded and evidenced neighbourhood issues, working positively, proactively and effectively with all other stakeholders

Carry out engagement with stakeholders as required

Undertake case work investigating and resolving incidents and complaints. Decide upon the most appropriate course of action including enforcement action (including issuing enforcement notices where appropriate and as directed) following appropriate guidelines, policies, experience and advice

Provide timely, efficient and accurate communications to stakeholders as required by the needs of the services including timely and effective responses to customer enquiries and complaints

Understand and apply the professional standards required when dealing with all aspects of the services

Inspect and monitor works carried out by the council’s contractors, partners and others in accordance with set terms and conditions, ensuring safe practices and appropriate standards of workmanship. Record and report findings and take follow up action as necessary to resolve issues, including service delivery failures. Manage performance of contractors including data collection

Monitor performance and analyse trends and issues of service delivery, benchmark against other providers and review processes to ensure that services are delivered efficiently in accordance with risk, need and demand and at best value-for-money

Deliver tangible improvements to services through an integrated approach with other stakeholders

Assist in the design and delivery of projects associated with the delivery of the Norwich 2040 City Vision

Collate information and provide reports as requested

Deal with queries, liaising with internal and external contacts and providing advice and guidance where required

Deliver services in accordance with key performance indicators, service standards and quality systems

Lead on work priorities/objectives set by manager

Comply with relevant statutory legislation in relation to roles/duties

Responsibilities

All employees will be expected to be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested

Duties and responsibilities must be carried out in accordance with relevant Council policies and procedures, within legislation and any code of professional ethics of relevant professional body

All employees are expected to maintain a high standard of customer care in the context of the council’s core values, to uphold the Equality and Diversity Policy and health and safety standards and to participate in personal learning and development necessary to the post

To give due regard to the requirements of the Public Sector Equality Duty when delivering services

To demonstrate and positively reinforce our commitment to safeguarding and promoting the welfare of children and adults at risk

To work within the Council’s competency framework and to adhere to the Code of Conduct, the Council’s Constitution and procurement rules

These may change in consultation with the postholder.

Skills Required

Ability to conduct investigations understanding the issues and motivations involved and provide a managed outcome

Ability to negotiate successful outcomes with partners, contractors and others

Ability to plan and carry out project/casework work to achieve improvements and resolve local issues

Work accurately and with attention to detail

Communicate effectively with colleagues and the public at all levels, orally and in writing

Deal with very sensitive or tense situations sympathetically, confidently and assertively as required

Ability to interpret performance information targets and take corrective action when required

Effective team player with a proven ability to develop positive relationships with colleagues, managers, elected members, other stakeholders

Ability to collaborate with colleagues to share/provide information as required for activities/tasks

Ability to demonstrate practical troubleshooting and problem analysis techniques

Able to demonstrate an understanding of diversity and equality requirements around service delivery

Ability to deliver a high level of customer service and proactively look for ways to improve the customer experience and tailor information to meet the needs of the customer

Ability to “model” appropriate behaviours that encourage a culture

Educational Requirements

Evidence of a good standard of general education including English and maths

Professional qualification in environmental enforcement would be desirable

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support