Environmental Services Deputy Technical Officer

Medirest Signature; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is seeking a Deputy Technical Services Officer to assist with the management of information and handle complex queries. The ideal candidate will possess excellent customer service skills and be familiar with data protection and MS Office. This role requires flexibility to work weekends and evenings in a busy environment. Opportunities for skill development are available.

Qualifications

• Experience with case management systems is advantageous.
• Familiarity with data protection regulations is essential.
• Proficiency in MS Office/Office 365 is required.

Responsibilities

• Assist Service Delivery Officers with daily information management.
• Handle complex queries and project work.
• Perform administrative tasks to support Environmental Services.

Skills

Multitasking

Data protection knowledge

Proficiency in MS Office/Office 365

Excellent customer service skills

Tools

Case management system

Job description

Come and join our Service Delivery Team as a Deputy Technical Services Officer. In this role, you will assist the Service Delivery Officers with the day-to-day management of information, undertake project work, and handle complex queries. You will also perform a range of administrative tasks to support all services within Environmental Services. The role involves working in a busy environment, responding to enquiries from various sources.

You should be able to multitask and adapt to changing priorities. Previous experience with a case management system would be advantageous. You must be familiar with data protection and proficient in MS Office/Office 365. Excellent customer service skills are essential, as you will communicate with service users, the public, and external organizations through various communication channels.

The Service Delivery Team is flexible and responsive, offering opportunities to develop your skills and gain experience in the service. The Environmental Services team provides an essential 24/7, 365-day-a-year service, so flexibility to work weekends and evenings may be required.

Applications should be submitted online at northeastjobs.org.uk/sunderlandcitycouncil. For assistance, contact: [e-mail]. CVs are not accepted.

For an informal discussion, contact Kate Bainbridge, Environmental Services Technical Officer, via email at [e-mail].

All communication regarding your application will be sent to the email address you register with North East Jobs. This may include details for an online assessment and an interview invitation if shortlisted. Please check your email inbox and junk mail after the closing date for notifications.