Environmental Services: Customer Experience Advisor

Cheshire East Council; Middlewich; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

34 days annual leave

Hybrid/Remote working where possible

Pension scheme

Cycle to work

Salary sacrifice schemes

Employee assistance

Job summary

Cheshire East Council is seeking a dedicated Customer Service Officer within Environmental Services. The role involves handling a broad range of waste and environmental customer enquiries and delivering an efficient customer experience, resolving many requests at first point of contact.

You will update IT systems, maintain records, and ensure compliance with regulatory standards while supporting city campaigns and team collaboration.

Qualifications

• Experience of dealing with customer complaints.
• Excellent customer service skills.
• Good knowledge of customer service technology and ICT systems.
• Positive attitude towards change.
• A flexible approach to work.

Responsibilities

• Receive all customer enquiries and service requests to resolve as many requests at first point of contact as possible.
• Update appropriate IT systems to record and maintain electronic records of customer details and service requests.
• Maintain awareness of regulatory and legal standards to ensure compliance.
• Manage customer complaints, compliments and suggestions according to council procedures.
• Contribute ideas that create efficiencies or improvements in customer facing and other processes.
• Support campaigns such as encouraging self-service or direct debit payments.
• Work as a team to provide cover and support to other team members.

Job description

Cheshire East Council is seeking a dedicated Customer Service Officer within Environmental Services. The role involves handling a broad range of waste and environmental customer enquiries and delivering an efficient customer experience, resolving many requests at first point of contact.

You will update IT systems, maintain records, and ensure compliance with regulatory standards while supporting city campaigns and team collaboration.