Environmental Incident Advisor

Thames Water Ltd; Reading; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pro-rata holiday pay

Training in water utility-specificArea

Flexible working arrangements

Job summary

Thames Water is seeking an Environmental Incident Advisor to join our busy team in Reading. The role contributes to our turnaround plan by investigating environmental incidents and communicating technical information to the regulator with accuracy and clarity.

You will analyse data, identify root causes, and drive learning across the business to improve environmental performance and reduce harm. This hybrid role includes collaboration with teams and regulators and offers development

Qualifications

• Strong communication skills, both written and verbal.
• Good working knowledge of Microsoft Office is essential.
• Be curious and use initiative.
• Ability to work independently as well as in a team environment.

Responsibilities

• Investigate environmental incidents and technical documents for the regulator.
• Interpret and analyse scientific reports and data regarding environmental impact and operational performance.
• Conduct root cause analysis to identify event learning, and feed this back to relevant colleagues through routine meetings or dedicated training sessions.
• Respond to requests for information/data from internal and external stakeholders.
• Coach and support team members to improve general team performance.
• Contribute to discussions regarding pollution reduction initiatives.

Skills

Communication skills

Curious mindset

Independent work

Environmentally conscious

Deadline driven

Tools

Microsoft Office

Job description

Environmental Incident Advisor

We are seeking an Environmental Incident Advisor to join our busy team. This role directly contributes to a key area of Thames Water’s turnaround plan, where you will have the ability to influence and improve our environmental performance.

The team’s goal is to minimise the impact of Thames Water’s operations on the environment.

The purpose of the role is to thoroughly investigate and report on environmental incidents. By digging down to understand the underlying issues, you will use this insight to drive event learning throughout the business. This includes critical analysis and scrutiny of environmental and operational data. These improvement recommendations will involve influencing people you will work with every day, to change our ways of working to improve operational performance and reduce environmental harm.

A key activity is to engage and collaborate with our regulator, the Environment Agency through effective and influential written communication. Your role is key to making sure we get the right information to them, at the right time. Your reports will require you to include accurate, technical information and language.

For the right person, this is a fantastic opportunity to progress your career, enhance your skills, support colleagues, and apply your knowledge of data to solve practical problems. Your skills will be critical to help drive improvements across the business, inform business decisions and contribute to our turnaround plan.

What you’ll be doing as an Environmental Incident Advisor

• Investigate environmental incidents and technical documents for the regulator.
• Interpret and analyse scientific reports and data regarding environmental impact and operational performance.
• Conduct root cause analysis to identify event learning, and feed this back to relevant colleagues through routine meetings or dedicated training sessions.
• Respond to requests for information/data from internal and external stakeholders.
• Coach and support team members to improve general team performance.
• Contribute to discussions regarding pollution reduction initiatives.

Initial Contract: 4 month Fixed Term Contract

Base Location: Hybrid - Flexible within the Thames Water Region.

Working hours: Monday - Friday 36 hours per week.

What you should bring to the role?

• Strong communication skills, both written (including report writing) and verbal.
• A good working knowledge of Microsoft Office is essential.
• Be curious and use initiative.
• Ability to work independently as well as in a team environment.
• Be passionate about the environment and keen to make a difference.
• Ability to work to deadlines is essential.

Additional skills and experiences would be great to have/bring:

• Previous experience in utilities or an environmental role and/or working with regulatory bodies would be advantageous.
• Understanding of waste network and waste treatment operations is desirable, but not essential.
• Awareness and understanding of key Environmental Legislation or Regulations. (for example CICS, 16_02)
• A full UK driving licence is desirable.

We would appreciate if you could attach a cover letter alongside your CV so we can get to know you better and understand your motivation for applying.

What’s in it for you?

• Offering a salary from £31,755 per annum, depending on skills and experience.
• Pro-rata holiday pay.
• Training in water utility-specific areas, such as wastewater and regulation.
• We offer a wide range of roles across the organisation and this is a great entry role.
• You will be surrounded by a team who share your passion for looking after the environment.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Job Details

Company: Thames Water

Salary: £31,755 to £31,755 a year

Hours: Full-time

Location: Reading, RG1 8DB

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 4 Nov 2026