Regulatory Information Advisor

Thames Water Ltd; Reading; On-site; GBP 47,000 - 53,000; Full time

Job summary

Thames Water is seeking a Regulatory Information Advisor based in Reading to support responses to Environment Agency information requests. You will work with the legal team and EA to ensure timely, accurate information and robust mitigation actions are in place.

You will review requests, verify facts, and prepare written correspondence, contributing to the company’s broader enforcement-risk management and regulatory assurance initiatives.

Qualifications

• Ability to project manage and work under your own initiative whilst managing workload and deadlines.
• Ability to communicate with multiple internal and external stakeholders on a day-to-day basis across various mediums.
• Ability to produce reports, incident reviews and interpret data, and communicate this verbally and in writing.
• Ability to understand and interpret large data sets of varying types (quantitative and qualitative).
• Strong professional writing, proofreading and document-management skills.
• Willingness to travel to Thames Water sites for visits and training.

Responsibilities

• Respond to Environment Agency information requests within deadlines via written correspondence.
• Coordinate with multiple stakeholders to gather information and assess mitigation actions.
• Assess the factual basis of information requests and clarify facts where needed.
• Contribute to the team’s enforcement-risk management and regulatory assurance efforts.

Skills

Project management

Interpersonal skills

Stakeholder communication

Data interpretation

Reports & document writing

Microsoft Office

SharePoint

Education

Degree (or equivalent)

Tools

Microsoft Office Suite

SharePoint

Job description

Regulatory Information Advisor

Company: Thames Water

Salary: £46,565 to £52,750 a year

Hours: Full-time

Location: Reading, RG1 8DB

Job type: Permanent

Posting date: 13 Oct 2026

Closing date: 26 Oct 2026

Summary

This is an exciting opportunity for an individual to contribute to Thames Water’s mitigation of enforcement risk as a result of water discharge non-compliance against an environmental permit and/or pollution incident. You will be part of a team responding to the Environment Agency (EA) across a variety of communication mediums.

This high-profile role will involve working with our legal team and the Environment Agency (EA). As a result, you will gain exposure across the business at all levels and have the opportunity to contribute towards the company's wider environmental function.as a result of water discharge non-compliance against an environmental permit and/or pollution incident. You will be part of a team responding to the Environment Agency (EA) across a variety of communication mediums.

What you will be doing as Regulatory Information Advisor

The paramount focus of this role will be to respond to EA informal requests for information within the agreed deadline via written correspondence. You will need to work closely with multiple stakeholders across the business to gather the relevant information and act as a level of assurance by assessing whether the mitigation and actions to reduce the risk of recurrence are robust enough to satisfy the EA. You will also need to interrogate the information request in the first instance in order to understand if the basis of the request is factually correct and if not, you will need to clarify the facts as part of your prepared written correspondence.

Our team objective is to mitigate any enforcement action potentially taken by our regulator because of a pollution incident or non-compliance. As such, you may get the opportunity contribute towards the team’s wider information and enforcement risk function.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

What you should bring to the role

Essential

• Ability to project manage and work under your own initiative whilst managing your workload by prioritising it effectively with a level of commitment, ensuring both individual and team deadlines are achieved
• Able to work within a team environment with excellent interpersonal and organisation skills
• Confidence and ability to communicate with multiple internal and external stakeholders on a day-to-day basis. This will be across a variety of communication mediums.
• Ability to produce reports, incident reviews and interpret data, and communicate this verbally as well as written
• Ability to manage and interpret large data sets and different types of data (quantitative and qualitative)
• Good understanding of Microsoft Office Suite and SharePoint
• Good level of professional writing skills, proofreading and document-management capability
• Ability travel to sites across our entire Thames Water area for site visits, training & team activities where required
• Ability to understand the Environment Agency’s Common Incident Classification Scheme (CICS), Water Industry Regulation Incidents (WIRI) and Compliance Classification Scheme (CCS), National Compliance Assessment Database (NCAD)

Desirable

• Hold a degree (or equivalent)
• Relevant experience in an applicable sector, operational role, technical position or knowledge of wastewater and/or clean water processes would be advantageous
• Previous experience of working with legal privilege
• Experience of working with Environmental and Water Industry Legislation and Regulation
• Previous experience of contributing to regulatory assurance, incident review, enforcement-risk management or process improvement
• Experience of using approved AI-enabled tools to support drafting, proofreading, data analysis or process improvement with appropriate verification of outputs
• Skilled in applying advanced Excel techniques to analyse, reconcile or present regulatory information

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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