Entry Level Support Engineer - Christchurch (Start ASAP)

Prosple Pty; Christchurch; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading technology company as an Entry Level Support Engineer in Christchurch, specializing in providing IT support in the education sector. This role involves diagnosing technical issues, managing support tickets, and enhancing customer interactions, with continuous training and opportunities for growth within the IT field.

Benefits

Friendly team environment

Opportunity to work with latest technologies

Internal career growth

Earn while you learn

Qualifications

• Candidates must be NZ Citizens or hold permanent residency.
• Possess practical technical knowledge in the listed systems.

Responsibilities

• Serve as the first point of contact for IT-related issues.
• Deliver excellent customer service and manage the ticket board.
• Communicate effectively with non-technical users.

Skills

Customer Service

Technical Support

Communication

Troubleshooting

Tools

Windows 11

Windows Server 2022

Azure Active Directory

FortiGate Firewalls

Ruckus/HP/Allied Telesis Switching

Ruckus/Aruba/HP/Aerohive Wireless

Printers/Copiers

Job description

Join New Era Technology as an Entry Level Support Engineer in Christchurch, providing IT support in the education sector.

Your Role

Key responsibilities include:

• Serving as the first point of contact for IT-related issues.
• Delivering excellent customer service through face-to-face interactions and managing the ticket board.
• Communicating effectively with non-technical users and prioritizing technical problems.
• Collaborating with cross-functional teams to resolve complex issues.
• Completing daily timesheets with strong attention to detail.
• Responding to client inquiries and providing technical support via phone, email, and chat.
• Diagnosing and troubleshooting technical issues.
• Documenting and tracking client issues using a ticketing system.
• Escalating unresolved issues and following up until resolution.
• Staying updated with product knowledge and industry trends.

About You

Candidates must:

• Be a NZ Citizen or hold permanent residency.
• Have a NZ Driver's License (Full or Restricted).
• Possess practical technical knowledge in supporting and implementing Windows 11, Windows Server 2022, Azure Active Directory, FortiGate Firewalls, Ruckus/HP/Allied Telesis Switching, Ruckus/Aruba/HP/Aerohive Wireless, and Printers/Copiers.

Compensation & Benefits

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers.
• An opportunity to earn while you learn.

Training & Development

New Era Technology offers continuous training and access to industry-certified experts to support personal and professional development.

Career Progression

Opportunities for internal career growth and advancement for high performers and IT super-stars.

How to Apply

Submit your application to join New Era Technology’s team of skilled professionals.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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