Entry Level Sales Roles

The State Press at Arizona State University; Slough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic software company in Slough is seeking a Customer Renewals Associate to manage existing customer portfolios and ensure a smooth renewal process. The ideal candidate has strong customer service experience, excellent communication skills, and a detail-oriented approach. This role offers a competitive salary, hybrid working options, and a supportive team environment focused on growth and development.

Benefits

Hybrid working and flexibility

Ongoing learning and development

Values-driven culture

Competitive salary and benefits

Qualifications

• Experience in customer service, renewals, account management, or retention.
• Strong communication skills and ability to build rapport.
• Organized with great attention to detail.

Responsibilities

• Manage a portfolio of existing customers through their renewal process.
• Build strong relationships to drive satisfaction and loyalty.
• Collaborate with internal teams and provide renewal forecasts.

Skills

Customer service experience

Confident communicator

Organized and proactive

Attention to detail

Experience in software/SaaS

Job description

Competitive + Bonus + Benefits

Location: Slough, UK

Type: Permanent full time

Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we'd love to hear from you!

We're looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you'll work with our existing customer base, supporting them through the renewal journey, resolving issues, and helping them maximize our products.

What You'll Be Doing

• Managing a portfolio of existing customers, guiding them through their renewal process
• Building strong relationships to drive satisfaction, loyalty, and long-term retention
• Proactively identifying at-risk accounts and working to reduce churn
• Collaborating with internal teams including Sales, Customer Success, and Product
• Providing accurate renewal forecasts and maintaining detailed CRM records
• Spotting opportunities for upsell or cross-sell and passing leads to relevant teams

What We're Looking For

• Previous experience in customer service, renewals, account management, or retention
• Confident communicator, great at building rapport and managing tricky conversations
• Organized and proactive with great attention to detail
• Driven by targets, outcomes, and keeping customers happy
• Bonus points for experience in the software/SaaS industry

What You'll Love About IRIS

At IRIS, we're all about people, purpose, and progress. You'll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:

• Hybrid working and flexibility
• A values-driven culture where you're encouraged to be yourself
• Ongoing learning and development
• Competitive salary and benefits

How We're Hiring

We're conducting an in-person assessment centre at our Slough office. It's a great opportunity to meet the team, experience our culture, and showcase your personality beyond your CV. The session will include group tasks, a short interview, and some fun challenges designed to highlight your strengths!

• Our next assessment centre is scheduled for the week commencing 4th August, between 10:00 am and 2:30 pm. Please ensure you're available on that day. (It will only be on one of the days.)