Entry-Level IT Support

TieTalent; Corsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A logistics operations company in Corsham is looking for a Junior IT Support Coordinator to provide first line IT support. The role involves assisting users, managing IT equipment, and engaging with external service providers. Candidates should have experience in Microsoft technologies and communication skills, along with a proactive approach to problem-solving.

Qualifications

• Experience working with outsourced IT service providers.
• Understanding of core Microsoft infrastructure technologies.
• Hands-on experience with email domain management.
• Ability to support business-critical applications.
• Familiarity with wireless technologies.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Deliver proactive support to users.
• Build relationships with users to understand their tech needs.
• Manage IT equipment and maintain systems.
• Liaise with external IT service providers.

Skills

Microsoft infrastructure technologies

Communication skills

Troubleshooting

Ticketing systems

Customer service

Organization

Tools

Active Directory

Microsoft 365

Azure

SQL Server

Job description

About

Summary: We are delighted to be working on behalf of an established logistics operations company as they seek to expand their internal IT capacity with the addition of a Junior IT Support Coordinator (first line support). This entry-level role will serve as the first point of contact for day-to-day IT support, assisting business users directly. You will work closely with the IT Manager and develop a deep understanding of the organisation’s specialised software and business-critical applications.

Key responsibilities:

1. Act as the first point of contact for all IT-related issues across the organisation.
2. Deliver friendly, proactive support to users, helping them feel confident using technology and encouraging self-reliance.
3. Build strong working relationships across the business by engaging with users, understanding their day-to-day tech needs, and helping improve their interaction with IT systems.
4. Own application support by learning how key systems are used across different teams.
5. Oversee and maintain IT equipment both within and outside of mobile device management tools (MDM).
6. Liaise with external IT service providers to ensure smooth service delivery and support outgoing vendor reviews by providing performance insights and addressing service issues.
7. Manage system monitoring tools and refine alert processes to help identify issues early and maintain system performance.

Ideal Candidate:

• Proven experience working with outsourced IT service providers, including responsibility for daily case management, communication, and resolution tracking.
• Solid understanding of core Microsoft infrastructure technologies such as Active Directory, DNS, IIS, and SQL Server.
• Hands-on experience managing email domains, including configuration of aliases, shared mailboxes, distribution lists, and security groups.
• Confident in supporting business-critical applications, with the ability to understand workflows, identify issues, and troubleshoot effectively.
• Familiarity with wireless technologies and experience in configuring and maintaining secure, stable wireless networks.
• Knowledge of information security standards, with experience in implementing best practices.
• Skilled in using ticketing systems to log, triage, prioritize, and resolve incidents or escalate them appropriately in line with SLA commitments.
• Experience participating in incident response and business continuity planning, supporting operational recovery when required.
• Strong communicator, able to engage confidently with both technical and non-technical audiences.
• Positive, enthusiastic approach to technology, focused on supporting and enhancing business operations.
• Highly organized and professional, with the ability to manage and prioritize workloads effectively.

Advantageous Skills:

• Experience working directly with in-house technology systems.
• Familiarity with Microsoft 365 and Azure cloud platforms.
• Experience with Mimecast email security solutions.
• Proven ability to train and empower users as a software advocate.
• Experience managing wired and wireless networks through centralized management tools.
• Knowledge of security frameworks such as ISO27001 or PCI-DSS.
• Experience coordinating between internal and outsourced ticketing systems.
• Availability for ‘on-call’ support duties.
• Track record of delivering outstanding customer service.

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.

Nice-to-have skills

• Active Directory
• Azure
• DNS
• IIS
• SQL Server

Work experience

• Desktop Support
• Systems Administrator

Languages

• English