Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary)

Tangent; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Tangent is seeking a Graduate Customer Success Manager to engage with clients and ensure they achieve their goals with the company's products. This full-time role in London combines customer support and account management, essential for driving customer satisfaction and retention. Ideal candidates will possess strong relationship-building skills and a proactive attitude to thrive in a fast-paced environment.

Qualifications

• Excited by connecting with mentors and being referred.
• Proactive and eager to learn in a fast-paced environment.
• Excellent communicators, both written and verbal.

Responsibilities

• Build strong relationships with customers to ensure satisfaction.
• Drive customer retention and growth through proactive engagement.
• Support customers in achieving their desired outcomes.

Skills

Relationship-building

Problem-solving

Communication

Account management

Customer support

Job description

Looking for a job is f*cking hard! You send off tons of applications only to get ghosted by recruiters and to never get any feedback. We understand how tough it is and that’s why we created Tangent - so you can get help to get hired.

What is Tangent?

Tangent lets you bypass the recruiters by connecting you directly with your future colleagues. They commit their time to mentor you through the job search process, review your CVs, offer career advice, and refer you into exclusive job opportunities at their company (that’s recommending you internally to the recruitment team).

How does it work?

1. Easy Apply - we don’t make you waste time repeating what’s in your CV
2. Complete your video intro - just 1 question for 1 min
3. Connect with the Mentors - get referred and coached through the interview process at their company

Did you know?! If you are referred for a job you’re 9x more likely to be hired vs applying direct on a job board.

The role:

• Graduate Customer Success Manager at one of London’s leading tech employers
• You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service. Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth
• Experience in account management, customer support, sales, training, and project management translates well into a Customer Success role. Strong relationship-building, problem-solving, and communication skills are essential. Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals.
• Job Type: Full-time
• Salary: £30,000.00-£45,000.00 per year

What do I need?

• You must be able to work in the UK without needing sponsorship/visa
• Be able to work in office or hybrid in London
• Excited by the opportunity to connect with mentors and get referred

The companies we work with typically look for people who are:

• Highly proactive and willing to learn
• Excellent communicators (written or verbally)
• Happy working in a fast-paced environment
• Natural relationship-builders
• Motivated and driven to achieve outcomes