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Entry Level Customer Experience Account Manager

SCG Together

Hemel Hempstead

On-site

GBP 24,000 - 26,000

Full time

5 days ago

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Job summary

A leading company in marketing services seeks an Entry Level Customer Experience Account Manager in Hemel Hempstead. The position emphasizes building strong customer relationships and maximizing retention through effective service and support. Ideal candidates will possess customer service experience and excellent communication skills, and be motivated by a dynamic, growth-oriented environment.

Benefits

21 Days holiday rising to 25 after 5 years

Birthday off

Childcare vouchers

Employee mobile package

Holiday Purchase scheme

Retail discounts

Discounted gym membership

Qualifications

Experience in customer service or sales is preferred.
Excellent communication and relationship building skills are required.
Ability to thrive in fast-paced environments.

Responsibilities

Support customer base, manage and exceed expectations.
Handle incoming and outgoing customer service calls.
Document and resolve customer issues.

Skills

Customer service or Sales experience

Excellent communication skills

Proactive, positive attitude

Ability to forge lasting relationships

Good time management skills

Tools

Office 365 knowledge

Entry Level Customer Experience Account Manager

Join to apply for the Entry Level Customer Experience Account Manager role at SCG Together

Entry Level Customer Experience Account Manager

2 weeks ago Be among the first 25 applicants

Join to apply for the Entry Level Customer Experience Account Manager role at SCG Together

Hours: Monday Friday, 9am 5.30pm

You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face to face customer meetings

Location: Hemel Hempstead

Salary: £24,000 - £26,000 + Commission

Hours: Monday Friday, 9am 5.30pm

You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face to face customer meetings

Key Tasks

Support your customer base by managing and exceeding expectations.
Identify and create opportunities that benefit your customers.
Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate.
Handle both incoming and outgoing customer sales and service calls.
Create and manage various cases through CRM.
Work through your call alerts, and check for signs of fraud.
Develop product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP.
Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved
Handle general billing queries.
Understand & pre-empt competitor risk
Use company reporting mechanisms to prioritise your daily/weekly actions.
Handle customer feedback and complaints both on the phone and in writing.
Assist other departments to resolve customer-based challenges.

Skills & Experience

Customer service or Sales experience.
Excellent communication skills.
A proactive, positive (win-win) attitude.
Office 365 knowledge desirable but not essential
Someone who thrives in fast paced environments and can easily adapt to change.
Proactive approach and ability to bring new ideas to the team.
Ability to forge lasting relationships with customers and partners.
Good time management skills and ability to prioritise workload.

Additional Benefits

21 Days holiday rising to 25 after 5 years of service
Birthday off
Childcare vouchers
Employee mobile package
Holiday Purchase scheme
Retail discounts
Discounted gym membership

We Offer

A competitive salary and bonus structure
Full training
Ongoing personal development
A bus and fun working environment

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Marketing Services

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