Entry level complaints investigator

Randstad Delivery; Witney; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading global medical device company is seeking a Complaints Investigator to ensure product quality by investigating returns and identifying trends. This role in Witney offers training, a positive work environment, and on-site perks. Strong IT and analytical skills are essential. The pay rate is £15.29 per hour with a 4 on 4 off shift pattern, offering great opportunities for career growth.

Benefits

Free parking

Subsidised canteen

Comprehensive training

Qualifications

• Strong IT skills and proficiency in computer packages.
• Clear and effective communication skills.
• Ability to follow procedures and accurately document findings.
• Analytical mindset with a keen eye for detail.

Responsibilities

• Investigate and conduct thorough investigations into customer-returned products.
• Utilise computer systems to analyze data and identify trends in product complaints.
• Contribute to improving processes and implementing new procedures.
• Communicate with colleagues worldwide and share insights.
• Stay informed about new product developments and participate in activities.

Skills

IT Skills

Communication

Attention to Detail

Analytical Mindset

Education

Secondary education or equivalent in Maths and English

Tools

Word

Excel

Job description

Do you have previous computer experience?

Ready to use your analytical skills to make a real difference in healthcare?

We're seeking a Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire.

What You'll Do:

• Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
• Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues.
• Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness.
• Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
• Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
• Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.

What We Offer:

• Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
• Comprehensive Training: Full training provided, no prior experience is necessary!
• Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
• Career Growth: Excellent opportunities for career growth and development within our dynamic company.
• On-site Perks: Enjoy free parking, subsidised canteen

Important Details:

• Pay Rate: 15.29 per hour
• Location: Witney, OX29 0YL
• Shift Pattern: 4 on 4 off, 7am to 7pm (temporary role)

What We're Looking For:

• Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
• Excellent Communication: Clear and effective communication skills.
• Attention to Detail: Ability to follow procedures and accurately document findings.
• Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
• Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.

Additional Requirements:

• Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
• 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
• Eligibility: Must be eligible to live and work in the UK.

Ready to Apply?

Please apply to this advert or call Lottie on (phone number removed)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.