Entry Credit Controller

HSS Hire; Manchester; On-site; GBP 23,000 - 27,000; Full time

Job summary

HSS Hire is seeking an Entry Level Credit Controller to manage collections and customer relations. The role involves contacting customers, recording account actions, and maintaining credit limits while providing excellent customer service. Join a forward-thinking team that encourages growth and innovation within the building services industry.

Benefits

Birthday off as annual leave

Training and development opportunities

Wellbeing and healthcare support

Flexible benefits through Benefits portal

Discounts on purchases and experiences

Qualifications

• Experience in outbound calling or cash collection is a plus.
• Excellent time management skills.
• Ability to adapt to change and work well in a team.

Responsibilities

• Contact customers for debt collections via phone and email.
• Manage customer credit limits and monitor accounts.
• Maintain strong relationships with customers and colleagues.

Skills

Excellent communication skills

Time management

Resilience

Adaptability

Record-keeping

Job description

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Entry Level Credit Controller - Full Time

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

The impact you'll have:
You will own a portfolio of HSS Customers where you will be responsible for collecting monies owed in accordance with agreed payment terms. You will also monitor and manage Customer credit limits in order to minimise bad debts, whilst maintaining positive relationships for HSS.

A typical day:

• Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
• Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
• Work towards targets for cash collection to reduce outstanding debt exposure to the group.
• Identify issues preventing payment to terms and ensure actions are in place to resolve. This will involve speaking to HSS depots and other HSS departments.
• Build strong relationships with customers and internal colleagues to ensure excellent customer service.
• Reviewing customer accounts that are on stop due to unpaid invoices and/or breached credit limit and determining the appropriate decision that is in the best interests of HSS.
• Recommending accounts to be referred for a legal collection process.
• Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.

What you'll bring:

• Experience in outbound calling or cash collection is a plus
• Resilient and adaptable team player
• Excellent communication skills for customer contact via phone and email
• Record-keeping enthusiast for tracking account actions and follow-ups
• Adaptability to change and great time management skills

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to! And in addition 20 per year plus bank holidays!
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.