Entra ID SME. AAD, Identity, Entra ID Support Engineer

JR United Kingdom; Plymouth; Remote; GBP 55,000 - 70,000; Full time

Job summary

A leading company is seeking a Support Engineer – Entra ID SME to join their technical support team. The ideal candidate will have significant experience in Microsoft identity solutions, particularly with Entra ID. This 100% remote position offers a competitive salary of up to £70,000 based on experience, along with various benefits. The role involves troubleshooting complex identity issues and collaborating with engineering teams to enhance the support process.

Qualifications

• 5+ years in technical support or enterprise identity solutions.
• Deep expertise in Microsoft Entra ID, Hybrid Identity, SSO, MFA, and ADFS.
• Strong knowledge of Active Directory, DNS, DHCP, and Group Policies.

Responsibilities

• Own and resolve complex Entra ID-related technical issues.
• Collaborate with engineering teams to deliver top-tier support.
• Drive knowledge-sharing and process improvement within the team.

Skills

Microsoft Entra ID

Hybrid Identity

SSO

MFA

ADFS

Troubleshooting

Problem-solving

Communication

Tools

PowerShell

Graph API

Fiddler

Wireshark

Job description

Social network you want to login/join with:

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Client:

Experis UK

Location:

plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

14.06.2025

Expiry Date:

29.07.2025

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Job Description:

Location: Remote

Employment Type: Full-Time

Experience Level: Senior / SME (5+ Years)

18 Months contract

Up to £70k + benefits

100% remote

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?

We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.

? What You’ll Do:

• Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
• Collaborate with engineering and escalation teams to deliver top-tier support.
• Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
• Drive knowledge-sharing, process improvement, and technical mentorship within the team.
• Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.

? What You’ll Bring:

• 5+ years in technical support or enterprise identity solutions roles.
• Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
• Strong knowledge of:
• B2B/B2C collaboration and federation models
• Active Directory, DNS, DHCP, and Group Policies
• Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).

Preferred Extras:

• Experience with PIM, SaaS provisioning, or identity protection tools.
• Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.
• Diagnostic troubleshooting using HTTP/network trace tools.

Essential Technical Skills - A good understanding of two or more of the following technologies:

• Entra Collaboration Solutions (B2B, B2C)

• Identity Models: Managed (PHS/PTA) vs Federated

• Hybrid Identity Solutions

• Microsoft 365 Identity and Access Management

Preferred Technical Experience: Competencies and experience with some of the below technologies:

• Active Directory Federation Services (ADFS) or third-party federation

• Privileged Identity Management (PIM)

• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).

• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.

• Diagnostic tools (Netmon, Wireshark, Fiddler)

• Troubleshooting skills in Http and basic Networking traces analysis.

Additional Technologies (Nice to Have)

• Windows Server and Client OS

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Language Requirements

• Fluent in English (reading, writing, speaking)

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Experience

• 5+ years in customer-facing technical support roles

• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA

• Familiarity with system administration, PKI, DNS, virtualization, and networking

• Strong problem-solving, communication, and collaboration skills